Marian Labe

I am a fresh graduate BSBA-HRM student with strong knowledge of recruitment, HR documentation, and employee relations. I am organized, detail-oriented, computer literate, and have basic accounting skills, including balancing daily records and reports. I can offer my dedication, willingness to learn, and ability to adapt quickly while contributing positively to the company and its goals.

Customer Service Representative at Qualfon Dumaguete (2025-04 – Present)

• Built rapport with customers through courteous and professional communications.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Assisted customers with product-related questions, feedback and complaints.
• Maximized customer satisfaction by resolving service issues promptly.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.

Internship at LandBank of the Philippines (2025-11 – 2026-02)

• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Prepared range of written communications, documents and reports.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

Bachelor of Business Administration in Human Resource Management – Villaflores College (2022-07 – 2026-03)