Sherwin Anthony Andres

Delivered exceptional customer support for EarnIn members through inbound calls, chat, and email, handling high volumes of inquiries while maintaining strong customer satisfaction (CSAT) scores. Assisted users with account security concerns, transaction troubleshooting, and mobile app navigation, ensuring timely and accurate resolution of issues. Applied extensive knowledge of Earned Wage Access (EWA) services and banking-related processes to explain complex financial concepts.

Customer Service Representative at ECE Contact Centers (2021-06 – 2026-06)

• Delivered exceptional customer support for EarnIn members through inbound calls, chat, and email, handling high volumes of inquiries while maintaining strong customer satisfaction (CSAT) scores.
• Assisted users with account security concerns, transaction troubleshooting, and mobile app navigation, ensuring timely and accurate resolution of issues.
• Applied extensive knowledge of Earned Wage Access (EWA) services and banking-related processes to explain complex financial concepts.

Customer Service Representative at Qualfon Dumaguete Inc. (2020-11 – 2021-06)

• Provided customer support for Amazon and Instacart accounts, handling order inquiries, account concerns, returns, refunds, and exchanges.
• Delivered Tier 1 shopper support for Instacart, assisting with delivery, payment, shopping, and app-related issues.
• Resolved customer concerns efficiently while maintaining high customer satisfaction and meeting performance metrics.

Shift Manager at McDonald's Perdices, 129 Food Corporation (2015-03 – 2020-10)

• Oversaw daily restaurant operations, ensuring exceptional customer service, operational efficiency, and compliance with food safety, quality, and security standards.
• Led sales, marketing, and promotional initiatives while monitoring performance metrics to drive revenue growth and enhance the customer experience.
• Recruited, trained, scheduled, and developed team members, fostering a high-performing workforce and maintaining optimal staffing levels.

Receptionist at Baha Bar and Restaurant (2015-05 – 2015-10)

• Greeted and welcomed guests professionally, ensuring a positive and friendly first impression.
• Attended to guest inquiries, provided accurate information, and addressed concerns promptly.
• Assisted guests by directing and escorting them to their assigned tables while maintaining excellent customer service.

Service Crew at Jollibee Northroad Dumaguete (2013-01 – 2015-03)

• Served as a Party Host, organizing and facilitating children's parties and special events to ensure an enjoyable and memorable customer experience.
• Managed Drive-Thru operations, efficiently taking orders, processing payments, and ensuring accurate and timely delivery of food orders.
• Performed Cashier duties, handling customer transactions, maintaining cash accuracy, and providing friendly and efficient customer service.

BS Industrial Technology in Food Technology – Negros Oriental State University - Main Campus (2026)

Vocational Courses – Lazi Technical Institute (TESDA-LNAS)

High School Education – Parang National High School (2009)

Elementary Education – Parang Central Elementary School (2006)