Marian Palay
Experienced Freight Coordinator and Customer Service Professional
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About
Experienced Freight Coordinator and Customer Service Professional with expertise in logistics coordination, daily operations management, administrative support, and customer service.
Experience
Freight Coordinator / Customer Service Representative - Tactical Business Solutions. Inc. - Pasig City, Philippines (Remote)
(2021-04 - 2026-05)
Managed U.S. freight shipment coordination through calls, emails, and live chat support.
- Monitored shipment status, tracked ETAs, coordinated with carriers, maintained logistics documentation, and resolved shipment delays, damages, and transit issues.
Customer Service Specialist - PhilWeb Corporation - Makati City, Philippines
(2010-07 - 2011-01)
Handled customer inquiries for E-Games, assisted with account and platform concerns, resolved technical issues, and provided professional customer support.
Customer Service Officer - Pilipinas Teleserv Inc. - Manila, Philippines
(2009-09 - 2010-06)
Provided customer support for Globe Telecom G Cash and Postpaid accounts, handling billing, payments, money transfers, complaints, and service inquiries while ensuring customer satisfaction.
Purchasing Officer & Administrative Assistant - Frabelle Group of Companies - Navotas City, Philippines
(1996-08 - 2009-08)
Managed purchasing and administrative operations, negotiated with suppliers, coordinated deliveries, maintained procurement records, and supported daily shipyard operations.
Education
Bachelor of Science - Psychology - Southwestern University (1996-05)
