Versatile administrative and customer service professional
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Versatile administrative and customer service professional with experience in account management support, records administration, office operations, and customer relations. Skilled in data management, documentation, client communication, problem-solving, and cross-functional coordination. Recognized for accuracy, organization, confidentiality, and a commitment to delivering excellent service and operational efficiency.
Customer Relations Officer & Operation Consultant - Amway Philippines LLC - Philippines
(2017-11 - 2026-06)
Provided exceptional customer service by assisting and coordinating with clients on inquiries related to products, orders, promotions, and company policies. Built and strengthened client relationships by delivering personalized support, proactively addressing concerns, and ensuring a positive customer experience. Managed account related issues, resolved complaints efficiently, and collaborated with cross-functional teams to ensure timely issue resolution and service excellence.
Supported logistics coordination, event execution, and operational activities to enhance business efficiency. Processed finance-related transactions and documentation while maintaining accuracy and compliance with company standards. Educated customers on products, services, and procedures, contributing to smooth store operations and high customer satisfaction.
Customer Relations Staff - Amway Philippines LLC - Philippines
(2017-09 - 2017-11)
Senior Office Assistant - Creative Interlace - Cebu City
(2017-05 - 2017-09)
Provided comprehensive administrative and office support by managing schedules, correspondence, filing systems, and records to ensure efficient daily operations. Coordinated phone calls, emails, meetings, calendars, and office supply management while supporting staff across various administrative functions. Assisted with data entry, document preparation, inventory monitoring, and office organization to maintain productivity and accuracy.
Supported basic finance and accounting tasks, including invoice processing, expense tracking, reimbursements, and financial record maintenance. Managed incoming and outgoing mail and delivered reliable administrative assistance to facilitate smooth business operations.
Data Entry Encoder - NICU Department - University of Cebu Medical Center - Cebu City
(2016-02 - 2017-05)
Managed and maintained patient medical records, including admissions, discharges, transfers, laboratory results, and treatment documentation, ensuring accuracy and completeness. Performed data entry, record updates, and quality assurance checks in compliance with hospital policies and regulatory standards. Provided administrative support through documentation management, filing, reporting, and coordination of departmental activities.
Monitored medical supplies and inventory levels, collaborating with procurement teams to ensure timely replenishment and uninterrupted operations. Maintained strict confidentiality of patient information while adhering to data privacy regulations and healthcare compliance requirements.
Account Relations Assistant - Smart Communications - Cebu City
(2015-06 - 2016-02)
Provided comprehensive account management and customer support by handling client communications, account maintenance, and contract processing. Resolved customer inquiries through effective coordination with internal teams, ensuring timely solutions to service, billing, and operational concerns. Maintained accurate CRM records, prepared reports and presentations, and managed administrative functions such as data entry, scheduling, and document control.
Monitored account status, renewals, and service requests to deliver high levels of customer satisfaction and operational excellence.
Bachelor of Science - Information Technology - Asian College of Technology (2011 - 2015)
