Maricris Santillan

Process-driven and highly organized Remote Operations & Admin Coordinator with extensive experience managing administrative workflows, operational record-keeping, system documentation, and data compliance for international teams. Proven track record supporting operations, coordinating multi-stage tasks, and maintaining high data accuracy under minimal supervision. Adept at establishing structured digital file management, executing SOPs, and mastering new software platforms rapidly to support Australian business operations.

Operations & ICT Systems Lead at KAIZEN LIMITED (2022-11 – 2026-04)

• Managed recurring day-to-day administrative and operational workflows, system documentation, and task schedules for international stakeholders with minimal supervision.
• Spearheaded technical data migration and record mapping of global clients from legacy platforms (Lucidity and Mango) to TeamMate, pre-seeding data to minimize operational downtime.
• Organized digital databases, executed high-level data validation, and performed quality checks to maintain high data accuracy during large-scale operations.
• Maintained and updated 66 user guides and SOPs to streamline digital auditing and administrative procedures.
• Tracked tasks, deadlines, and deliverables in Teamwork twice weekly while providing Tier 2 administrative support for remote teams.

Admissions Officer (Intake & Records Processing) at WORLDCONNECT CONSULTANCY INC. (2022-05 – 2023-01)

• Coordinated administrative intake workflows and records processing for international documentation, maintaining strict attention to detail.
• Organized, verified, and structured digital client files, folders, and databases to ensure seamless workflow tracking and prompt follow-ups.
• Prepared status reports, verified compliance details, and managed internal team communications.

Senior ICT Operations Lead at INNODATA KNOWLEDGE SERVICES, INC. (2000-07 – 2013-08)

• Supervised a high-volume operations team executing administrative data processing, document categorization, and operational record-keeping.
• Optimized internal workflows and quality control standards, ensuring operational accuracy and eliminating bottleneck errors.
• Served as primary operational point of contact for complex client project requirements, maintaining SOP templates and mentoring team members.

Bachelor of Science in Computer Engineering – University of Sto. Tomas (UST)