Dhan Patrick Lerio

Remote admin, operations and data support professional with hands-on experience in data entry, CRM updates, lead research, customer support, KYC/account checks, report tracking, spreadsheet work and team coordination. Worked with high-volume records, followed campaign rules, checked information before tagging or submitting, and kept shared trackers clean in Excel, Google Sheets, Salesforce, Apollo, HubSpot and support tools. Former team lead for 10-12 agents with experience in attendance reporting, daily targets, coaching, huddles and task flow.

Lead Research & Outreach Support - Ranking Amigos

(2024-12 - 2025-02)

Part-Time

• Built weekly prospect lists of around 100-150 small businesses using Apollo, HubSpot, local directories and location-based research.
• Checked company and contact details, organized lead records, and prepared clean lists before calling prospects.
• Called small business prospects to introduce marketing/visibility services, logged outcomes, callbacks and interest notes for follow-up.

Data Entry / Sports Video Tagging Specialist - Qwik Cut

(2024-10 - 2024-12)

Part-Time

• Completed accuracy training and tagged sports videos using QwikCut's internal platform and priority game queues.
• Reviewed clips and entered game events based on tagging rules, mainly for college football, with added basketball and volleyball work.
• Tagged up to 6 games per day and around 30 games per week while keeping data consistent for coaches and teams.

Customer Support / KYC Data Support - Infinitech Digital Gaming Corporation

(2023-04 - 2024-08)

• Handled live chat and email support for account, payment, withdrawal, KYC and platform-related concerns.
• Managed up to 5 concurrent chat tabs depending on issue complexity, especially for payment and betting-related cases.
• Assisted with KYC checks, account validation and 2-hour withdrawal/risk review rotations using in-house tools, PAGCOR lookup, OBS and Snipping Tool.
• Reviewed transactions and betting activity for risk indicators while keeping customer records confidential and properly documented.

Team Leader / Lead Generation Specialist - Agent Infinity Incorporated

(2018-06 - 2020-07)

• Processed high-volume Salesforce click-to-dial lead records, around 300 calls/leads per day, while checking right-party contact, decision-maker availability and lead status.
• Promoted to team leader and handled a rotating group of 10-12 agents, including attendance, daily dial/lead targets, coaching, huddles and task flow.
• Prepared attendance and performance reports using Excel/Google Sheets, Pivot Tables and VLOOKUP with guidance from senior leaders.
• Gathered team feedback during huddles and helped turn practical ideas into small workflow improvements.

Logistics Data Entry / Route Coordinator - XEND

(2017 - 2018)

Independent / Part-Time

• Updated customer delivery information in shared Google Sheets, planned map routines, coordinated parcels and supported daily delivery flow.
• Handled around 80-100 parcels per day while keeping delivery records accurate and balancing data entry with field logistics work.

Bachelor of Science - Hotel and Restaurant Management - Metropolitan Medical Center College of Arts, Science and Technology (2012)