Mariz Cernitchez

Dedicated and versatile professional with over 5 years of experience in customer service, administrative support, and sales assistance across various industries. Skilled in handling customer inquiries, processing documentation, managing transactions, and providing efficient support in fast-paced environments.

Sales Support Assistant - Avida Land Corp. (STEP) - BGC Taguig City

(2019-09 - 2020-06)

• Assisted sales teams by coordinating client communications, preparing sales materials, and maintaining customer databases.
• Handled administrative tasks such as data entry, validating requirements and report generation to support sales operations.

Customer Service Representative - Concentrix (BPO - Retail Account) - Ayala North Makati City

(2021-01 - 2021-06)

• Provided high-quality customer support via phone, email and chat, resolving inquiries and complaints promptly to ensure customer satisfaction.
• Assisting customer accounts, processed requests, and escalated issues as needed, maintaining a 95% resolution rate.
• Utilized CRM systems for tracking interactions, enhancing communication and follow-up processes.

Loan Documentation Staff - Rizal Commercial Banking Corporation (RCBC)

(2021-07 - 2021-12)

• Prepared and reviewed submitted loan requirements, ensuring accuracy and compliance with banking regulations.

Sales Support Staff - Maya Phils Inc. (TSI) - Pioneer Mandaluyong

(2022-04 - 2023-06)

• Supported Regional Manager with regards documentation processing.
• Performed administrative duties including email correspondence, zendesk queries, and report preparation.
• Collaborated with cross-functional teams to resolve issues, fostering strong interpersonal and problem-solving skills.

Bank Teller/Service Associate - China Bank Savings - Ortigas Pasig City

(2023-07 - 2025-03)

• Delivered exceptional customer service by processing transactions, answering inquiries, and handling account-related requests.
• Maintained confidentiality and accuracy in financial operations, including deposits, withdrawals, and balance inquiries.
• Managed administrative tasks such as record-keeping, compliance checks, and customer follow-ups, ensuring smooth branch operations.

Bachelor of Arts - Political Science major Policy Management - University of Makati (2019)