Marjorie Perillo

To become part of a reputable and respected organization that values its employees and treats them fairly. While I may have limited experience in the industry, I am eager to learn and grow through proper training. I am committed to giving my best, understanding the needs of the business, and contributing in the most effective way possible.

Remote Dispatcher at Caring and Secure Transport (2025-07 – 2026-04)

Therapeutic Secure Transportation

• Answer calls and respond to dispatch needs during on-call hours (typically 5 hours of active work per week).
• Communicate professionally with clients to gather trip details, provide ETAs, and deliver exceptional service.
• Coordinate with drivers to assign trips, confirm availability, and track transportation progress.
• Proactively resolve any schedule conflicts or delays and communicate updates to clients.
• Maintain accurate logs and records of communications and dispatch activity.
• Build rapport and trust with clients using a warm, charismatic, and professional tone.
• Follow established protocols and adhere to confidentiality and HIPAA regulations.

Reception/Medical Report Officer at Outdesk LLC (2023-06 – 2025-06)

• Answer client's incoming call.
• Take message and send memo to relevant team/department.
• Update client via SMS reminder for any upcoming IME Appointment.
• Manage company's mailbox and forward to relevant teams/departments.
• Update Court Diary with any upcoming PTC, DH etc.
• Update legal's team's calendar.
• Send an email to GP to book/request an appointment for IME of our clients.
• Informed the team of appointment details after practice confirmed it via email/call.
• Plot appointment in Appointment index or Doctor Diary calendar.
• Cancel/Reschedule appointment based on team request.
• Follow on doctor's brief prior client's appointment date.
• Send daily report on the number of calls made.
• Send daily report for Medical Report System (MRS).
• Data entry of invoices, IME reports and briefs.
• Send request to insurer to reimburse AMS fee for all APIA medical expenses.

Dispatcher Associate at Home Oxygen Company (2022-04 – 2023-06)

• assigned to manage 2-3 trucks in daily basis.
• Assigning or creating routes for technicians/drivers with our DME delivery orders.
• Updating routes and advising tech/drivers what change with their route through phone call or message.
• Calling patient's family, providing ETA of delivery, and updating them if there may be delays.
• Updating order notes if the order is skip or cancelled in the system.
• Creating tracker for daily basis delivery record tracking and sending time sensitive deliveries for the next working day.
• Updating DME track with the ETA of the order/delivery for hospice reference of patients order delivery time.
• Timely responding to email and chats concern from our boss/colleagues and technician.
• Sending EOS tracker to Supervisor.

Chat Support at HSBC Electronic Data Processing Inc. (2018-11 – 2021-05)

• Assisting and resolving customer Bank queries via Live Chat.
• Checking any block on the account due to inhibit.
• Guiding customers in setting up the Online and Mobile Banking App.
• Reporting any fraudulent transaction on the account.
• Process any replacement card for lost/stolen and damaged card.
• Process any disputes transaction on customer account.
• Assist customers with existing application by providing updates.
• Checking progress via our tool called BMM to see if loan was rejected or approved.
• Advising customers to complete documents if required to proceed with the application.
• Walking customer through Online to make the application.
• Raise a memo for any credit reference dispute.
• Providing settlement figures to customers for early loan repayment.

Technical Support Representative at Teleperformance (2016-08 – 2018-11)

• Assisting and resolving customer technical queries over the phone
• Assisting customers in troubleshooting and creating ticket that will be dispatched to our Technician Team.
• Discussed bill charges for clarification and make any adjustment if necessary.
• Handling complaints case reported by customer and will be raise for escalation to look for resolution.
• Team POC to report daily attendance, AHT to make sure all calls are managed.
• Handling cases of fault report from end-to-end episode until the issue is resolved.

– Microlink Institution of Science and Technology (2012 – 2015)

– Bais City High School Negros Oriental (2007 – 2012)