Prince Mandapiton

Experienced Medical Transportation Virtual Dispatcher with nearly 5 years of experience coordinating non-emergency medical transportation (NEMT) services for patients across the United States. Skilled in dispatching drivers, scheduling appointments, optimizing routes, monitoring trip progress, and communicating with healthcare facilities, insurance coordinators, and patients. Known for maintaining efficient daily operations, ensuring timely pickups and drop-offs, resolving scheduling conflicts, and delivering excellent customer service in fast-paced environments.

Strong ability to prioritize urgent requests while maintaining accuracy and professionalism.

Medical Transportation Virtual Dispatcher - Medical Transportation Virtual Dispatch - Remote

(2025-01)

• Coordinated daily transportation schedules for patients requiring non-emergency medical transportation.
• Assigned trips to drivers based on location, vehicle type, and availability.
• Scheduled hospital discharges, dialysis appointments, rehabilitation visits, and routine medical appointments.
• Maintained communication with drivers, patients, healthcare facilities, and insurance representatives.
• Monitored trips in real time and adjusted schedules when delays or emergencies occurred.
• Managed trip changes, cancellations, and last-minute transportation requests.
• Ensured accurate dispatch records and trip documentation.
• Assisted in resolving transportation issues while maintaining a high level of customer satisfaction.
• Supported daily dispatch operations for 14,000+ medical transportation trips as part of a high-volume NEMT dispatch team.
• Communicated with drivers, dispatchers, and operations teams through Slack and Telegram to ensure smooth trip execution.
• Maintained accurate trip records, dispatch notes, and operational updates using Google Sheets.
• Answered 200+ inbound and outbound calls per shift while providing prompt assistance to drivers, healthcare facilities, and patients.

Vertical Transportation Dispatch Specialist - Vertical Transportation Dispatch

(2022-01 - 2025-12)

Bachelor - Agriculture major in Agricultural Extension - Central Mindanao University (2019-01 - 2020-12)