Mark Alain Del Mar

Virtual Assistant with experience in recruitment support, operations coordination, SOP creation, spreadsheet reporting, research, and AI-assisted productivity. Skilled in documentation, database management, workflow support, and digital admin tasks across remote business environments.

Virtual Assistant at Freelance (2024-08 – Present)

• Coordinated recruitment support activities, including offer letters, recruitment plans, applicant tracking, accommodation planning, and progress monitoring.
• Delivered cross functional support in recruitment, operations, project coordination, and administrative workflows within a remote business environment.
• Coordinated hiring support activities including recruitment planning, offer documentation, candidate tracking, progress updates, and onboarding logistics.
• Maintained accurate databases, applicant records, lead trackers, and business information to support workflow efficiency and reporting accuracy.
• Built Excel based trackers, automated reports, and administrative tools to improve visibility, organization, and process efficiency.
• Produced macro-enabled documents, SOPs, process documentation, workflow guides, and training materials to strengthen operational consistency.
• Created workflow diagrams and process maps to support implementation, team alignment, and process improvement initiatives.
• Conducted research, lead sourcing, data validation, and business information verification to support operations and business development.
• Managed digital admin tasks including website content updates, directory management, and structured data maintenance.
• Prepared presentations, branded materials, and visual business documents using Canva and related design tools.
• Leveraged ChatGPT, Gemini, and other AI tools for drafting, documentation, research, and productivity enhancement.
• Tracking of PO (Purchase Order) and BOL (Bill of Lading) for supplies and inventory.
• Supported stakeholder communication, reporting, and cross functional coordination across recruitment and operational tasks.

Regional Program Executive at Kuehne+Nagel: Sainsbury's Argos & Regatta (2023-08 – 2024-05)

• Managed system administration tasks, including record creation, updates, deletions, and general data maintenance.
• Identified operational issues, recommended process improvements, and supported preventive actions to reduce service failures.
• Built and maintained reports for regular data audits and shipment visibility to help ensure timely, error-free updates for customers.
• Prepared daily, monthly, quarterly, and yearly KPI reports for customers and management.
• Coordinated with internal departments and stakeholders to support service level agreement requirements and operational continuity.
• Scheduled meetings through Zoom and Microsoft Teams and managed professional email communication.

Shipment Planning Analyst at Kuehne+Nagel: Nike (2021-03 – 2023-07)

• Generated and analyzed shipment reports from internal web tools and created shipment plans using Microsoft Excel.
• Coordinated with origin counterparts to gather ETD, ETA, and special instruction details needed for planning.
• Prepared shipment plans based on destination restrictions, customer requirements, and operational guidelines using PivotTables and Excel reporting tools.
• Participated in client meetings and supported planning coordination across teams.

Customer Service Representative at Sykes: Menulog (2020-11 – 2020-12)

• Handled customer inquiries and order updates according to service guidelines and quality standards.
• Coordinated with restaurants, couriers, and customers to resolve order issues and provide timely updates.

Content Moderator at Wipro: Facebook (2018-08 – 2019-11)

• Reviewed user-generated content against platform policies and community standards.
• Categorized and labeled content accurately to support safe content moderation and escalation workflows.

BS in Information Technology – University of Cebu – Lapu-Lapu and Mandaue Campus (2018-10)