Lourdes Cuello

Australian Property Management Specialist with 6+ years of experience supporting end-to-end residential portfolio operations for AU real estate agencies. Highly experienced in leasing administration and rental application processing.

Leasing & Property Management VA at REAssist Virtual Assistance Services (2019-01 – Present)

• Managing end-to-end tenancy including advertising, applications, approvals, and move-in coordination
• Preparing and lodging lease documents, renewals, and compliance within deadlines
• Using property management CRM software to update notes, tasks, and document records daily
• Uploading listings to portals, and updating availability and pricing information
• Producing regular portfolio performance reports and KPI dashboards for property managers and business owners

Customer Service Representative at Foundever (2018-01 – 2019-12)

• Handle high-volume inbound calls, resolving customer inquiries promptly and professionally
• Respond to customer calls using clear, empathetic, and concise communication
• Document all customer interactions and outcomes accurately in the CRM system
• Process orders in accordance with company policies
• Adhere to schedules, performance metrics, and service-level agreements consistently

Team Supervisor & Data Processor at Philippine Statistics Authority - Benguet (2018-01 – 2018-12)

• Supervised a team of 12 data collectors conducting national survey fieldwork
• Coordinated daily assignments, monitored performance, and provided guidance to ensure timely completion of survey tasks
• Conducted respondent interviews in accordance with survey protocols and ethical standards
• Ensured data accuracy and compliance with established procedures and quality guidelines during collection and processing

Bachelor of Science in Applied Statistics – Benguet State University