Gio Roehm Talaboc

Dedicated and detail-oriented Customer Service specialist with 3 years and 9 months experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management. Dependable self-starter and forward-thinker.

Operations Assistant or Business Associate at family company (2025-06 – Present)

• Manage daily business operations and inventory control for a localized poultry and livestock feed supply enterprise.

Booking.com Customer Service Representative at Concentrix (2021-10 – 2025-06)

• Maximized customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Responding to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
• Meet operational targets for email and phone chat communication.
• Handled customer inquiries and suggestions courteously and professionally.

Bachelor of Science in Marine Engineering – John B. Lacson Colleges Foundation- Bacolod (2017 – 2018)