Gio Roehm Talaboc
Customer Service Representative
Talent
TalisayMember since October 12, 2026
Written and verbal communication skillsLive chat supportProcess optimizationCall center experience
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Written and verbal communication skillsLive chat supportProcess optimizationCall center experience
About
Dedicated and detail-oriented Customer Service specialist with 3 years and 9 months experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management. Dependable self-starter and forward-thinker.
Experience
Operations Assistant or Business Associate at family company (2025-06 – Present)
- Manage daily business operations and inventory control for a localized poultry and livestock feed supply enterprise.
Booking.com Customer Service Representative at Concentrix (2021-10 – 2025-06)
- Maximized customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responding to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Meet operational targets for email and phone chat communication.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science in Marine Engineering – John B. Lacson Colleges Foundation- Bacolod (2017 – 2018)
Skills
Customer Service Representative
