Mark Joseph Bautista

I am a dedicated Virtual Assistant with experience supporting U.S. insurance operations. Previously, I worked as a Cost Controller in a restaurant company, where I developed strong analytical and organizational skills. I bring a solid work ethic and keen attention to detail, and I am eager to contribute my expertise to help any company achieve reliable and efficient results.

Insurance Virtual Assistant at Cover Desk Philippines (2023-07 – Present)

Providing insurance virtual assistance services including policy servicing and underwriting/quoting

• Renew Policy in AMS
• Issue Certificate of Insurance in AMS
• Policy change in AMS
• Creating clients and inputting the policy for new business
• Checking carriers and downloading declaration page
• Creating submissions for new business and renewals
• Inputting the profile of the submission
• Preparing a report for underwriter for a review
• Submission workbook (Inputting all details which is provided by the retail agency (loss runs, acord 125,126, supplemental applications)
• Claim workbook (reviewing claims, estimated premium base on the rates per states)

Cost Controller at Aamal Holding Company (2018-02 – 2023-03)

Cost control management and food services management using ERP systems

• Collecting Monthly Food Cost Report of all the branches (different concepts)
• Computing cost of inventory counts, purchases & internal request etc.
• Supervising the stock counting in the warehouse by the end of the month
• Computing wastage, breakages etc. to be justified by the branch
• Menu engineering Weekly
• Monitoring of wastage, breakages purchases and internal requests. Daily
• Matching invoices vs PO to be pass to accounts payable
• Maintaining the updates of the recipes in oracle
• Creating & maintaining item codes with conversion as per required with approved documents
• Inspecting and linking the raw items to the approved price as per required
• Recipe costing

Cost Controller at Creative Eye Gen Trading (2017-04 – 2018-02)

Cost control and inventory management across multiple branches

• Check the Main Store & CK purchase invoices accounted monthly (1-30th of the month) versus The Branches (Quantity wise) that is entered onto Omega to be equal with no discrepancies
• Monthly report on the significant wastage (inventory items & Sales items) for all branches
• Monthly report on all unsolved issues regarding the purchases, wastage & variances. (doing follow-up to the branch)
• Monthly detailed wastage report. (Monitoring, Studying & Doing Follow-up to the Branch)
• Monthly theoretical vs real food cost report (Monitoring, Studying & Doing Follow-up to the Branch)
• Updating prices of inventory items (Price changing)
• Consolidated monthly food cost report by item
• Check emails (Sales report, Inquiries etc. from the branches, superior & colleague concerning cost)
• Create & update all form. (Requisition forms, sales report forms etc.)
• Create & update all Food & Bar Assembly of each branches
• Create & update all Product Presentation Manual of each branches
• Quarterly update of the standard recipes manual of each branches including production items
• Prepare guidelines & update the necessary forms in coordination with the HOD
• Monthly KPI presentation & action plans followed up
• Constructing approved new planned menu in excel file (Following the updates either Delivery or Branch Menu)

Training Coordinator at Creative Eye Gen Trading (2014-11 – 2017-03)

Service training coordination and staff development

• Service Training for FOH
• Conducting training to the staff with the new set of items as per the agreed standard procedure
• Information about the items
• Standard service
• Standard presentation
• Oral, practical and written exams (For New Menu)
• Creating Server Training Manual and Regimen for new staff

Waiter at Creative Eye Gen Trading (2013-01 – 2014-10)

Food and beverage service

Bachelor of Science in Electronics and Communications Engineer – Bulacan State University (2004 – 2007)

Bachelor of Science in Hotel and Restaurant Management – Bulacan State University (2007 – 2011)