Orly Maravilla
SME/Headway Experience Team
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About
Transcom - Davao City
SME/Headway Experience Team
January 2024 - August 2025
Led and supported a team of agents by providing real-time assistance, handling escalations, and reinforcing healthcare processes such as insurance verification,
billing, credentialing,
and claims review.
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VXI - Davao City
Customer Service Representative
December 2023 - January 2024
Handled customer and provider concerns via calls and emails, resolving billing discrepancies, processing account updates, and providing technical assistance related to system access and platform navigation.
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Brain Health USA: USA
Customer Service Representative (Insurance Specialist)
March 2023 - October 2023
Verify patient eligibility, benefits, and coverage (HMO, PPO, Medicaid, Medicare)
Check copays, deductibles, coinsurance, and coverage limits
Confirm provider network status.
Experience
In my previous roles, I assisted patients and providers through email and chat—handling billing inquiries and credentialing concerns. I ensured accurate and timely responses while maintaining a professional and compassionate tone, especially when dealing with sensitive health-related matters.
What sets me apart is my hands-on experience in the healthcare BPO industry, along with my strong communication skills, attention to detail, and ability to work efficiently under pressure. I take pride in providing quality service that supports both patient satisfaction and operational accuracy.
Thank you for considering my application. I have attached my resume and audio recording for your reference. I would welcome the opportunity to further discuss how I can contribute to your team and support your mission in delivering excellent healthcare service.
Education
Bachelor of Science in Business Adminstration Major Financial Management
