Mark Lester
Customer Service Representative (Non-Voice)
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About
IT graduate with 6+ years of combined experience in customer service, bookkeeping, virtual assistance, data processing, and graphic design. Strong background in non-voice support, administrative tasks, record management, and Microsoft Office. Known for attention to detail, professionalism, and the ability to work efficiently in fast-paced environments.
Experience
Customer Service Representative (Non-Voice) at One Tango Digital
- Handled chat/email support.
- Resolved customer issues.
- Maintained accurate records.
Data Processing / Outsourcing at Kofile, Dallas, Texas
- Processed digital records.
- Ensured data accuracy.
- Met productivity targets.
Bookkeeper
- Maintained financial records.
- Prepared bookkeeping reports.
Virtual Assistant at Blue Shark Company
- Administrative support.
- Documentation and communication.
Customer Service Representative at Alorica Davao
Voice: 3 Months | Non-Voice: 2 Years
- Customer support.
- Account issue resolution.
Graphic Designer at Freelance
- Created marketing materials using Adobe Photoshop.
Education
Bachelor of Science in Information Technology – STI College – General Santos City
– The Heritage Academy of the Philippines
