Mark Lester

IT graduate with 6+ years of combined experience in customer service, bookkeeping, virtual assistance, data processing, and graphic design. Strong background in non-voice support, administrative tasks, record management, and Microsoft Office. Known for attention to detail, professionalism, and the ability to work efficiently in fast-paced environments.

Customer Service Representative (Non-Voice) at One Tango Digital

• Handled chat/email support.
• Resolved customer issues.
• Maintained accurate records.

Data Processing / Outsourcing at Kofile, Dallas, Texas

• Processed digital records.
• Ensured data accuracy.
• Met productivity targets.

Bookkeeper

• Maintained financial records.
• Prepared bookkeeping reports.

Virtual Assistant at Blue Shark Company

• Administrative support.
• Documentation and communication.

Customer Service Representative at Alorica Davao

Voice: 3 Months | Non-Voice: 2 Years

• Customer support.
• Account issue resolution.

Graphic Designer at Freelance

• Created marketing materials using Adobe Photoshop.

Bachelor of Science in Information Technology – STI College – General Santos City

– The Heritage Academy of the Philippines