Ronnie Punzalan

Bachelor of Science in Office Administration graduate with experience in administrative support, documentation, records management, and office operations gained through internships and professional work experience. Eager to contribute to administrative, human resources, or office operations.

Customer Service Representative (Non-Voice Healthcare Account) - NextVAs Inc.

(2026-02 - 2026-07)

• Managed high-volume email correspondence and documentation for a healthcare account.
• Coordinated with internal departments to resolve customer concerns and ensure timely case resolution.
• Reviewed and validated healthcare records while maintaining confidentiality and documentation accuracy.

Administrative Intern - Sun Life Philippines – Brynhilde Branch

(2026-02 - 2026-06)

• Maintained and organized client records and administrative documentation.
• Coordinated meeting schedules between financial advisors and potential clients.
• Prepared accomplishment reports and monitored daily administrative activities.

Administrative Intern - Malveda Carreon Law Firm

(2024-01 - 2024-03)

• Prepared, organized, and maintained over 50 legal and administrative documents weekly.
• Assisted in processing land title transfers and maintaining related legal documentation.
• Accompanied legal staff in submitting documents at government offices.

Bachelor of Science - Office Administration - Laguna State Polytechnic University – San Pablo City Campus (2022 - 2026)