Marlo Maglangit

I am computer-literate and skilled in installing and troubleshooting desktop computers. I am also proficient in installing operating systems such as Windows 7, 8, 10, and 11, and experienced in using Microsoft Office and Adobe Photoshop, Canva, GHL CRM system. I have worked as a Data Operator in a football analysis and scouting company for four years, as a Customer Service Representative for one year, and in data entry for B2B lead generation.

Based on my experience, I am capable of handling various client-related tasks, providing excellent service, and efficiently managing multiple responsibilities.

Data Operator & IT Support at Packing Sports Corp. (2021-01 – 2025-01)

Football Analyst & Scouting Company

• Processed and managed large volumes of data related to player statistics and match analysis
• Ensured data accuracy, consistency, and integrity for scouting and performance reports
• Collaborated with the technical team to troubleshoot and resolve system and network issues. Responsible for software and hardware issues, networking and configure internet connections and installing 50+ desktop computer.

Customer Service Representative at Neo Global Solution (2017-01 – 2019-01)

Handled incoming calls for delivery and pick up transactions, locate customer locations through GIS (Geographic Information System) for their delivery, Perform email support to the verifier for customer concerns, handle bank and branch payments, Handle 100+ customers per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction. Collect/Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.

Freelance Data Entry Specialist at Freelance (2016-01 – 2017-01)

B2B Lead Generation

• Write, edit, and utilize compelling scripts to achieve and exceed sales goals, based on the market data.
• Described product to customers and accurately explained details and care of merchandise, answered product questions with up-to-date knowledge of sales and store promotions
• Effectively communicated with and supported sales, marketing, and administrative teams on a daily task.

CRM Data Migration & Quality Specialist at Alpha Grooming Pet Salon (2025-01 – 2026-01)

Led the migration and organization of customer data into the High level CRM system for Alpha Grooming Pet Salon. Responsible for accurately transferring, verifying, and updating customer records while ensuring data integrity and completeness. Conducted data validation using approved verification tools, removed duplicate or invalid entries, and maintained high data quality standards to support customer service operations and booking management.

CCE in Computer Hardware and Consumer Electronics Services – STI College-Dipolog (2013-01 – 2015-01)