CUSTOMER SUPPORT REPRESENTATIVE - DIPOLOG CITY
(2024-06 - 2025-04)
- Respond to high-volume user inquiries on a visual creation platform, through rapid resolution and clear communication.
- Troubleshoot technical software issues and guide User Onboarding processes to ensure seamless adoption of product features.
- Collaborate with the product team to translate user feedback into actionable insights, driving improvements and reducing friction points.
- Escalate critical bugs and feature requests to engineering teams using tools like Intercom and Shopify, ensuring 100% accurate tracking and follow-up.
- Analyze customer feedback trends to contribute to Knowledge Base Management
PCSO STL AGENT - DIPOLOG CITY
(2022-09 - 2024-04)
- Analyzed and cross-referenced daily total income to ensure 100% audit accuracy and financial integrity.
- Troubleshoot customer queries regarding wagers and system errors, providing immediate resolution to maintain high service standards.
- Collaborated with management to train new employees on work protocols, improving team productivity by 20%.
- Managed the collation of daily stakes and financial documentation, ensuring streamlined operations during peak hours.
DEANS ASSISTANT - DIPOLOG CITY
(2022-02 - 2022-08)
- Facilitated examinations and seminars, acting as the primary point of contact for User Experience during large presentations.
- Encoded critical documents and assisted in Content Creation for academic workshops and seminars.
- Collaborated with vendors and faculty to book venues and set appointments, ensuring 100% logistical compliance.
- Analyzed administrative workflows to improve the efficiency of student inquiry responses and record management.
SERVICE CREW - DIPOLOG CITY
(2021-10 - 2021-12)
- Greet and seat guests, manage waiting lists, and provide menus.
- Take accurate food and beverage orders and relay them to the kitchen promptly.
- Serve meals and drinks, ensuring accuracy and quality.
- Attend to customer requests, inquiries, and feedback in a timely and professional manner.
- Maintain cleanliness and organization of the dining area, tables, and service stations.
- Process payments, handle cash and credit transactions, and operate the Point-of-Sale (POS) system.
- Assist with general opening or closing duties as required.
- Collaborate with team members to ensure smooth and efficient service.
SALES CLERK – Computer and Office Supply Shop - DAPITAN CITY
(2018-06 - 2019-11)
- Provide exceptional customer service by greeting clients and identifying their needs.
- Demonstrate, explain, and recommend a wide range of products (computers, printers, software, furniture, stationery, etc.).
- Stay updated on product features, promotions, and inventory to provide accurate information.
- Process sales transactions accurately using the POS system.
- Assist with stock replenishment, inventory checks, and maintaining organized merchandise displays.
- Resolve customer issues and escalate complex technical questions to senior staff or management.
- Meet or exceed individual and store sales targets.
CASHIER – Gasoline Station - DAPITAN CITY
(2015-08 - 2018-03)
- Provide quick, friendly, and accurate service to customers at the checkout counter.
- Process payments for fuel and in-store purchases (cash, credit/debit, mobile payments).
- Issue receipts and balance the cash drawer at the start and end of each shift.
- Promote current store promotions, sales, and loyalty programs.
- Maintain a clean and organized work area, including the counter, coffee station, and floor.
- Monitor fuel pump status and assist customers with basic troubleshooting if needed.
- Adhere to all safety and security protocols.
