Keitlien Benzon

Customer Support professional with less than a year of experience in high-volume environments, specializing in Technical Troubleshooting, Issue Escalation, and User Onboarding. Proven track record in enhancing User Experience for SaaS and visual creation platforms by bridging the gap between end-users and product teams. Highly proficient in English with a commitment to maintaining high customer satisfaction through proactive problem-solving and Knowledge Base Management.

CUSTOMER SUPPORT REPRESENTATIVE - DIPOLOG CITY

(2024-06 - 2025-04)

• Respond to high-volume user inquiries on a visual creation platform, through rapid resolution and clear communication.
• Troubleshoot technical software issues and guide User Onboarding processes to ensure seamless adoption of product features.
• Collaborate with the product team to translate user feedback into actionable insights, driving improvements and reducing friction points.
• Escalate critical bugs and feature requests to engineering teams using tools like Intercom and Shopify, ensuring 100% accurate tracking and follow-up.
• Analyze customer feedback trends to contribute to Knowledge Base Management

PCSO STL AGENT - DIPOLOG CITY

(2022-09 - 2024-04)

• Analyzed and cross-referenced daily total income to ensure 100% audit accuracy and financial integrity.
• Troubleshoot customer queries regarding wagers and system errors, providing immediate resolution to maintain high service standards.
• Collaborated with management to train new employees on work protocols, improving team productivity by 20%.
• Managed the collation of daily stakes and financial documentation, ensuring streamlined operations during peak hours.

DEANS ASSISTANT - DIPOLOG CITY

(2022-02 - 2022-08)

• Facilitated examinations and seminars, acting as the primary point of contact for User Experience during large presentations.
• Encoded critical documents and assisted in Content Creation for academic workshops and seminars.
• Collaborated with vendors and faculty to book venues and set appointments, ensuring 100% logistical compliance.
• Analyzed administrative workflows to improve the efficiency of student inquiry responses and record management.

SERVICE CREW - DIPOLOG CITY

(2021-10 - 2021-12)

• Greet and seat guests, manage waiting lists, and provide menus.
• Take accurate food and beverage orders and relay them to the kitchen promptly.
• Serve meals and drinks, ensuring accuracy and quality.
• Attend to customer requests, inquiries, and feedback in a timely and professional manner.
• Maintain cleanliness and organization of the dining area, tables, and service stations.
• Process payments, handle cash and credit transactions, and operate the Point-of-Sale (POS) system.
• Assist with general opening or closing duties as required.
• Collaborate with team members to ensure smooth and efficient service.

SALES CLERK – Computer and Office Supply Shop - DAPITAN CITY

(2018-06 - 2019-11)

• Provide exceptional customer service by greeting clients and identifying their needs.
• Demonstrate, explain, and recommend a wide range of products (computers, printers, software, furniture, stationery, etc.).
• Stay updated on product features, promotions, and inventory to provide accurate information.
• Process sales transactions accurately using the POS system.
• Assist with stock replenishment, inventory checks, and maintaining organized merchandise displays.
• Resolve customer issues and escalate complex technical questions to senior staff or management.
• Meet or exceed individual and store sales targets.

CASHIER – Gasoline Station - DAPITAN CITY

(2015-08 - 2018-03)

• Provide quick, friendly, and accurate service to customers at the checkout counter.
• Process payments for fuel and in-store purchases (cash, credit/debit, mobile payments).
• Issue receipts and balance the cash drawer at the start and end of each shift.
• Promote current store promotions, sales, and loyalty programs.
• Maintain a clean and organized work area, including the counter, coffee station, and floor.
• Monitor fuel pump status and assist customers with basic troubleshooting if needed.
• Adhere to all safety and security protocols.

BS - CRIMINOLOGY - St. Vincent's College