Marlon Pilac

Provide technical support for the hospital information system and end users. Troubleshoot hardware, software, and network issues across the organization. Escalate system issues to developers and coordinate issue resolution.

Information Technology Support Officer at Ospital ng Calaca (Metro Calaca Hospital Corp.) (2016-01 – Present)

• Provide technical support for the hospital information system and end users.
• Troubleshoot hardware, software, and network issues across the organization.
• Escalate system issues to developers and coordinate issue resolution.
• Install, configure, and maintain Windows operating systems and hospital applications.
• Perform computer assembly, hardware upgrades, and preventive maintenance.
• Manage LAN infrastructure, including Cat5e/Cat6 structured cabling and network troubleshooting.
• Maintain CCTV systems and related equipment.
• Create information materials, posters, and visual content for hospital communications.
• Deploy software updates and maintain system reliability.

Bachelor of Science in Information Technology – University of Batangas (2011-01 – 2015-12)