Mary Joy
Virtual Customer Support Specialist |Chat, Email & Back Office Support
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About
Experienced in customer-focused service environments with expertise in issue resolution, accurate documentation, and delivering efficient support. Skilled in communication, problem-solving, and teamwork, with a strong commitment to providing exceptional service and contributing to organizational success.
Experience
Voice – Telco Account at Concentrix (2022-07 – 2022-11)
- Managed inbound calls, providing exceptional support to customers regarding billing inquiries, service issues, and account troubleshooting.
Customer Care Specialist – Chat Support Telco at Continuum Global Solutions (2022-03 – 2024-07)
- Facilitated real-time chat support, efficiently addressing customer concerns and meticulously documenting interactions to ensure service quality.
Back Office – Healthcare Account at Supportware Philippines Inc. (2024-09 – 2026-04)
- Executed healthcare referrals as a referral indexer, assuring accuracy, maintaining confidentiality, and demonstrating keen attention to detail.
Education
– Canjulao Elementary School (2010 – 2016)
– Babag National High School (2016 – 2020)
– Asian Learning Center (2020 – 2022)
BS in Tourism Management – Lapu-Lapu City College (2025)
