Experience Champion -CSR (Seasonal) - Everise
(2025-11 - 2026-02)
- Processed prescription orders through online delivery systems and in-network pharmacies, helping ensure timely fulfillment and reducing order errors.
- Assisted members and insurers with prescription-related inquiries, order status updates, copay details, deductibles, and coverage requirements.
- Escalated calls to the appropriate departments for cases requiring additional review, including Prior Authorization validation.
- Checked Prior Authorization status and created new Prior Authorization requests when needed to support medication approval and processing.
- Verified member copays and deductibles to help customers understand insurance responsibilities and required out-of-pocket costs.
SPE – Provider Credentialing (Seasonal) - Cognizant Technology Solutions Philippines
(2025-01 - 2025-04)
- Handled inbound and outbound calls to collect, verify, and follow up on medical records for insurer compliance under the HEDIS project.
- Maintained accurate documentation and tracked provider responses to support timely project completion.
- Coordinated follow ups with healthcare providers while protecting sensitive information and meeting quality standards.
Support Ambassador - TDCX Philippines
(2023-05 - 2024-11)
- Delivered high-quality customer support to global users through phone, email, and chat, ensuring timely, accurate, and professional assistance.
- Resolved guest and host concerns by mediating disputes, clarifying policies, and guiding both parties toward fair and satisfactory outcomes.
- Handled cancellations, booking alterations, billing concerns, and pricing issues with accuracy, empathy, and strong attention to detail.
- Maintained customer satisfaction by de-escalating sensitive situations and providing clear next steps throughout the support process.
Customer Support Engineer - Movate (CSS Corp, Inc.)
(2018-07 - 2022-09)
- Supported UK/US customers with technical issues, account concerns, billing questions, and service retention.
- Resolved customer concerns through clear communication, troubleshooting, and follow-through, consistently exceeding first-call resolution KPIs.
- Improved customer retention by recommending relevant services and upselling solutions based on customer needs.
Outbound Sales Agent - Acquire BPO
(2016-04 - 2017-01)
- Conducted outbound sales calls to prospective customers, presenting products and services clearly to generate interest and drive conversions.
- Built and maintained a sales pipeline by identifying qualified leads, following up with prospects, and supporting customer acquisition efforts.
- Consistently met or exceeded sales targets while maintaining accurate customer records and call documentation.
- Strengthened customer engagement through persuasive communication, active listening, and professional relationship-building.
Office Support Assistant - ThermaPrime Drilling Corporation
(2011-01 - 2016-12)
- Coordinated travel arrangements, vehicle dispatch, office supplies, guest relations, and day-to-day administrative support.
- Managed document control, payment processing, event support, and internal coordination across multiple office functions.
- Helped keep office operations organized by tracking requests, supporting schedules, and assisting teams with daily needs.
Admin Assistant/Receptionist - Energy Development Corp.
(2010-01 - 2011-12)
Team Assistant - World Bank Manila
(2007-01 - 2009-12)
Security Coordinator/Receptionist - Australian Embassy
(2009-01 - 2010-12)
HR/Admin Support (Reliever) - IBM, Ericsson
(2007-01 - 2008-12)
