Genesis Trinidad
Experienced Customer Service Representative
Hire this person
Send a job offer directly to this candidate
About
Experienced Customer Service Representative with a strong background in inbound retail and customer support accounts. Skilled in handling customer inquiries, resolving issues efficiently, and delivering high-quality service in fast-paced environments. Recognized for strong communication, adaptability, teamwork, and professionalism while maintaining customer satisfaction and company standards.
Experience
Customer Service Representative – Retail Inbound Account - HCL Tech Philippines
(2024-04)
- Handle inbound customer inquiries related to retail products, billing, orders, and account concerns.
- Provide timely and accurate resolutions while maintaining a high level of customer satisfaction.
- Maintain professionalism and compliance with company policies and performance metrics.
Member Relations Officer / Customer Service - Pacific Cross Philippines Inc.
(2023-05 - 2024)
- Assisted members with inquiries, policy concerns, and customer service requests.
- Built positive customer relationships through effective communication and problem resolution.
Support Ambassador / Customer Service Representative - TELUS International Inc.
(2022-06 - 2023-03)
- Provided customer support and assistance for account-related concerns.
- Ensured quality service and customer satisfaction in a fast-paced environment.
Customer Service Representative - Teleperformance
(2021-07 - 2022-05)
- Managed customer concerns and provided effective solutions.
- Maintained excellent communication and customer handling skills.
Education
Undergraduate - Performance Art Theatre - University of Makati (2015 - 2016)
Association of Computer Technology - City University of Pasay (2014 - 2015)
Bangkal High School (2010 - 2014)
Padre Zamora Elementary School (2006 - 2010)
