Mercy Borja

Dedicated and adaptable professional with experience in English language teaching and customer service. Skilled in communication, problem-solving, customer support, and online teaching. Experienced in handling adult and young learners from diverse backgrounds and providing excellent customer assistance. Seeking opportunities in Virtual Assistance, ESL Teaching, Customer Service, or Administrative Support roles.

English as a Second Language (ESL) Teacher

(2024-01 - 2025-11)

Part-Time

• Conducted online English lessons for adult and young learners.
• Prepared lesson materials tailored to students' learning needs.
• Improved students' speaking, reading, listening, and writing skills.
• Maintained student progress records and provided feedback.
• Utilized online teaching platforms and digital learning tools.

Customer Service Specialist - Cebu Global Teleservices Inc.

(2020-05 - 2021-03)

Full-Time

• Handled customer inquiries through phone, email, and chat support.
• Resolved customer concerns efficiently while maintaining high service standards.
• Processed customer requests and provided accurate information.
• Maintained professionalism in handling complaints and escalations.
• Achieved customer satisfaction through effective communication.

Bachelor of Elementary Education - Elementary Education - De La Salle Andres Soriano Memorial College (2014 - 2015)