Merlyn Ligued (Lyn)

Dynamic and resourceful professional with a proven track record in managing diverse accounts within the BPO sector, complemented by extensive experience in executive secretarial and virtual assistant roles. Proficient in delivering top-tier administrative support, managing complex tasks, and maintaining high-level confidentiality. Adept at handling multiple projects simultaneously while ensuring client satisfaction.

Seeking a challenging position to leverage my versatile skill set, provide exceptional virtual assistance, and contribute to organizational success.

Administrative Assistant (CSR) / Lead Management Specialist (2024-08 – 2025-09)

Responsible for prequalifying clients interested in the company's debt consolidation program, managing leads, and providing client support through email and phone, managing their accounts, and following through the program process. Assist clients in maintaining uninterrupted payments by managing changes to automatic draft schedules and negotiating settlements with clients experiencing multiple NSF returns. Provide new clients with program details, address concerns, and work proactively to prevent cancellations while ensuring client satisfaction.

Customer Service Representative (Seasonal) (2025-11 – 2025-12)

Provided professional customer support via email and phone, assisting customers with order status inquiries, order tracking, and timely resolution of order-related concerns.

Customer Service Representative (Project Based) (2026-01 – 2026-02)

Responsible for data mining and validating consumer information, creating and managing cases, forwarding consumer inquiries to the appropriate escalation teams with professionalism, and coordinating product replacements to ensure timely resolution and customer satisfaction.

CSR (General Administrative Assistant) (2026-01 – 2026-04)

Managed customer inquiries via phone, email, and chat, ensuring prompt, professional, and customer-focused communication. Scheduled and coordinated one-time and recurring service appointments, including dispatching technicians for property cleaning services. Processed invoicing and payments, and resolved billing concerns such as failed transactions.

Maintained accurate customer accounts and service records, and coordinated closely with field technicians to relay service details and special instructions. Addressed customer concerns and escalations with empathy and effective solutions, while supporting service changes, cancellations, and client retention efforts.

Customer Service Representative (2022-04 – 2022-12)

Delivered prompt resolution to investor trading inquiries and concerns via phone and email. Assisted clients with minor troubleshooting of technical issues on the trading app and escalated unresolved cases to ensure timely and effective solutions.

Credit Controller (2019-10 – 2021-11)

Ensured smooth B2B operations while managing a portfolio of 500+ clients, investors, and stockholders. Monitored contracts, maintained accurate and timely payment records, and oversaw ticket management to ensure issues were resolved and systems tested for functionality. Provided support and communication through phone, email, and chat.

Money Coach (2017-09 – 2018-08)

Assisted clients with payment allocations and bill reminders. Supported clients in managing debts and arranging payment plans.

Senior Operation Representative (2014-11 – 2016-09)

Handled credit card-related inquiries and issues via phone. Provided support for billing, activations, and fraud screening.

Administrative Assistant (2012-10 – 2015-11)

Provided administrative and recruitment support across healthcare staffing and entertainment initiatives. Recruited and screened healthcare professionals (CNA, LVN, and RN), coordinated staffing placements across healthcare facilities throughout California, and managed candidate screening and scheduling. Supported executive operations by organizing appointments, meetings, and personal appearance screenings for the CEO.

Assisted in talent coordination by screening candidates for the Binibining Pilipinas USA beauty pageant and conducting outreach to Hollywood celebrities for red carpet and special events.

Customer Service Representative (2010-06 – 2012-10)

Resolved billing and credit card account concerns while driving revenue through effective upselling of credit card insurance products.

Reservation and Ticketing Representative (2005-01 – 2008-11)

Support to passengers by handling flight bookings, rebookings, and accommodations with accuracy and care. Successfully managed VIP preferences, coordinated luggage arrangements, and provided specialized assistance to frequent flyer members. Recognized for expertise in resolving escalation cases with professionalism and efficiency, ensuring customer loyalty and satisfaction.

Secretary (2000-06 – 2003-08)

Maintained school records and managed correspondence, phone inquiries, and email communication. Handled phone screening, appointment scheduling, and event coordination while arranging travel for school staff, administrators, and the principal for training, seminars, conventions, and field trips.

Associate in Computer Secretarial – System Technology Institute (2000)

Secondary Education – Muntinlupa National High School (1997)