Beverly Judithfa
Customer Service professional with 6+ years of experience
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About
Customer Service professional with 6+ years of experience in cashiering, encoding, and client support. Skilled in handling customer inquiries, resolving complaints, transaction processing, and promoting sales. Strong background in documentation and recordkeeping, with excellent communication, empathy, and problem-solving skills. Currently seeking a CSR role in a local account to apply proven customer service expertise and contribute to team success.
Experience
Cashier - Selah Pod Hotel - FB Harrison, Pasay City
(2025-11 - 2026-03)
- Processed guest payments accurately using POS systems
- Handled cash, card, and digital transactions with proper documentation
- Assisted guests with billing inquiries and ensured smooth checkout experience
- Coordinated with front desk and service staff for efficient daily operations
Customer Service Representative - MP Magdalena Pawnshop - Pasay City
(2018-07 - 2025-04)
- Delivered customer support through in-person, phone, chat, and email
- Resolved customer complaints promptly, ensuring positive client experience
- Assisted sales team in upselling and cross-selling products
- Handled billing inquiries, payments, and transaction processing
- Maintained accurate records for compliance and audit requirements
Customer Service Representative - USSC - Philippines
(2017-06 - 2018-07)
- Assisted customers with money transfer transactions, fees, and statuses
- Responded to customer inquiries and provided accurate service information
- Verified customer identification and ensured compliance with legal standards
Dining Staff - Bahnam Restaurant
(2017-01 - 2018-12)
Barista - San Francisco Café
(2015-01 - 2017-12)
Education
High School Graduate - Cuartero National High School (2011-12)
Associate in Shipboard Services - HRS - St. Therese Maritime School, Iloilo City (2015-12)
