Michael Paghubasan

IT professional with 11+ years of overall experience, including 5+ years in enterprise IT support and infrastructure operations. Currently serves as IT Officer (Senior Associate, IT) for Pacific Strategies & Assessment, supporting Philippine operations and users across multiple global offices. Experienced in Microsoft 365, Entra ID/Azure AD, Intune, Active Directory, Windows Server, endpoint lifecycle management, network services, monitoring, backup, documentation, and automation.

Known for hands-on troubleshooting, operational ownership, and delivering secure, practical, and maintainable IT solutions.

IT Officer (Senior Associate, IT) - Pacific Strategies & Assessment - Makati, Philippines

(2025-06)

• Manage day-to-day IT operations for the Philippine office while supporting users across multiple international offices and time zones.
• Own endpoint provisioning, onboarding and offboarding, account access, asset inventory, procurement, software licensing, vendor coordination, and user support.
• Maintain local servers, LAN/WAN services, VPN connectivity, wireless access, backup systems, monitoring platforms, collaboration tools, and technical documentation.
• Implemented and supported Zabbix monitoring, Kopia backups to S3-compatible storage, Nextcloud, Wiki.js, MRBS, and related infrastructure services.
• Improved reliability and security through certificate-based Wi-Fi authentication, Active Directory remediation, VPN optimization, backup validation, and disaster-recovery procedures.
• Provide responsive support for business-critical incidents, including after-hours troubleshooting when required.

IT Support Engineer - Rhipe, a Crayon Company - Mandaluyong, Philippines

(2023-06 - 2025-06)

• Delivered L1, L2, and selected L3 support for more than 700 users across APAC, covering Windows, macOS, hardware, software, identity, and network issues.
• Administered Microsoft Entra ID/Azure AD, Intune, Microsoft 365, device compliance, user provisioning, access controls, and endpoint lifecycle activities.
• Supported application deployment, IT asset management, procurement, documentation, security and compliance initiatives, and service-process improvement.
• Worked with regional teams and completed onsite support assignments in Australia.

Concierge IT Support Engineer - Rhipe, a Crayon Company - Mandaluyong, Philippines

(2023-01 - 2023-05)

• Managed support requests through the ticketing platform, ensuring efficient resolution and clear communication with users.
• Administered IT policies and device configurations in line with company standards and compliance requirements.

WelcomeWare IT Support - Civicom Pacific Corporation - Alabang, Philippines

(2022-08 - 2022-12)

• Provided remote IT support for US-based staff, including device configuration, software deployment, licensing, and hardware/network troubleshooting.
• Created automation scripts for device setup and collaborated with clients and IT teams during technical scoping and platform discussions.

IT Support Engineer - Civicom Pacific Corporation - Alabang, Philippines

(2022-01 - 2022-07)

• Supported system administration and resolved network, software, hardware, cloud-licensing, and configuration issues for internal projects.

Tech Support Specialist 1 - Civicom Pacific Corporation - Alabang, Philippines

(2021-02 - 2021-12)

• Transitioned into IT operations through hands-on troubleshooting, system configuration, user support, and cloud-license administration.

Business Transcription Specialist - Civicom Pacific Corporation - Alabang, Philippines

(2016-08 - 2021-01)

• Produced accurate transcription and data outputs, coordinated with clients, and developed strong attention to detail and quality-control discipline.

Customer Service Representative - Teleperformance Philippines - Paranaque, Philippines

(2014-08 - 2015-10)

• Handled inbound calls, chats, and tickets; resolved customer concerns and provided relevant products or services based on customer needs.

BS - Computer Engineering - Technological Institute of the Philippines (2010 - 2013)

BS - Computer Engineering - Mapua Institute of Technology (2008 - 2010)

High School Graduate - St. Rita College (2003 - 2008)