Michelle Tupaz
Results-driven hospitality professional with expertise in front office operations and guest relations
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About
Results-driven hospitality professional with a Bachelor of Science in Tourism Management degree and 1 year of experience as Front Office staff at Park Inn by Radisson. Proven expertise in front office operations, guest relations, and revenue generation through upselling. Committed to delivering seamless service and maintaining high standards of guest satisfaction in fast-paced environments.
Experience
Front Office Telephone Operator at Park Inn by Radisson Bacolod (2025-02 – Present)
- Facilitated guest arrivals and departures, managing check-in/out procedures and financial settlements.
- Recognized for achieving the highest upselling performance by the Room Division Manager.
- Collaborated with Housekeeping to oversee amenity requests and ensure room readiness.
- Utilized StayPlease and Opera Property Management System for synchronized guest data and bookings.
- Handled complex guest inquiries and concerns with a focus on prompt and accurate resolution.
Customer Service Representative (Booking.com) at Concentrix Bacolod (2024-08 – 2024-12)
- Managed global reservations and addressed guest needs with a focus on trust and satisfaction.
- Resolved booking issues and guest complaints efficiently within a high-volume service environment.
Human Resources & Operations Intern at Seda Capitol Central Hotel Bacolod (2024-03 – 2024-05)
- Gained cross-departmental exposure in Housekeeping, Front Office, and Food & Beverage operations.
- Assisted in processing Banquet Event Orders and generating daily departmental morning reports.
Education
Bachelor of Science in Tourism Management – University of St. La Salle Bacolod (2020 – 2024)
