Michelle Villaroman
Telephone Operator / Receptionist
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About
To work in a well-known company where I can enhance my ability and skills while improving my personality by being flexible and efficient in every task that I have. Aim to provide prompt good service in the establishment by meeting the guest needs in whatever way possible.
Experience
Telephone Operator / Receptionist - Sky Freight Forwarder's, Inc.
(2023-03)
- Answering and directing phone calls, greeting visitors, and performing various administrative tasks
- Welcoming guests, determining their needs and guiding them to the correct location
- Answering general inquiries, providing information about the organization and assisting with client service needs
Team Leader - VXI Global Holdings
(2018-11 - 2022-10)
- Prospected and qualified leads through cold calling, email campaigns, and networking events.
- Increased sales by 20% by implementing effective upselling and cross-selling strategies.
- Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients.
- Collaborated with the marketing team to develop targeted sales materials and promotional offers.
Subject Matter Expert - VXI Global Holdings
(2018-02 - 2018-10)
Account Associate I - VXI Global Holdings
(2017-04 - 2018-01)
Customer Service Representative - Convergys Philippine (SPRINT Account)
(2014-03 - 2017-03)
Sales Representative - Stream Global Services (SPRINT Account)
(2012-09 - 2014-03)
Customer Service cum Therapist - Bioskin (Singapore) - Singapore
(2010-01 - 2011-09)
