Christine Joy Narag

Outbound Call- Market Research Telephone Interviewer

Customer Service Representative / Telephone Interviewer at DYNATA (2026-02 – Present)

Outbound Call- Market Research Telephone Interviewer

• B2C dialing Political Survey
• B2B dialing Cost of Care Survey

Customer Service Representative at Evolent Health International Philippines (2024-01 – 2026-02)

Inbound Call – Prior Authorization Intake

• Assisting Customers with the New and Existing requests
• Collecting Information and HIPPA verification of the caller, provider and the member.
• Research, Adding and Changing of the name OF the Ordering Provider and Rendering facility
• Providing the status of the authorization.
• Changing the CPT Code and ICD 10.
• Taking clinical questions and documentation.
• Clinical Triage. We transfer call for Peer to Peer discussion.
• Expediting the stat request.
• Checking if the request if already in the system or if there is a duplicate request.
• Cancelling the request.
• Providing call reference number.

Customer Service Representative at Genpact (2019-02 – 2024-01)

• Outbound Call - LOB: Provider Research and Validation
• HIPPA verification
• Verifying the name of the Provider, the fax number where we can send the medical records request, address, and phone number.
• Verify if the provider is still practicing on the location. If not, we update on the system.
• Inbound Call- LOB: Customer Service / Medical Records Retrieval
• Provide Status updates of the medical records.
• Invoice Adjustment.
• Conduct Research and ensuring details was accurately update
• Email- LOB: Customer Service // Medical Records Retrieval
• Conduct Research and ensuring details was accurately updated.
• Work on 300 emails per shift and can have multiple patients in one email

Bachelor of Arts in Communication – Asia Pacific College of Advanced Studies (2013)

Secondary – Tomas Del Rosario College (2003)

Primary – Tomas Del Rosario College (1999)