Milka Angeles
Virtual Assistant Expert in Chat, Email, and Phone Support + Complaints, Escalation Management, B2B/B2C Sales, Lead Generation and GHL
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About
I'm a results-driven Virtual Assistant with a strong corporate foundation and a proven track record in remote work. I spent 8 years in corporate sales, then transitioned into remote VA work for the past 2 years, supporting businesses across lead generation, healthcare and home care public relations, digital marketing, customer service, and operations. I bring hands-on expertise in GoHighLevel (workflows, funnels, automations, and systems), data-driven lead generation, CRM management, and advanced Excel data analysis to help businesses clearly see what's working, what's not, and where to scale.
I'm also experienced in Shopify product listing and store setup, Airbnb and property management support, graphic design, and customer-facing roles that require clear communication and attention to detail. Highly adaptable and quick to learn, I'm comfortable working across different industries and wearing multiple hats. I don't just complete tasks.
I build systems, streamline processes, and provide solutions that save time, improve efficiency, and drive growth.
Experience
GHL/Funding Specialist/SMM - HGO CAPITAL
(2025-01 - 2026-12)
- Built and managed GoHighLevel workflows, funnels, pipelines, and automations to support funding applications, lead nurturing, and client onboarding.
Lead Generation & Customer Support - ANYWHERE AUDIO, & ACS HOME CARE
(2024-01 - 2025-12)
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Sales Accounts Manager - SAN MIGUEL FOODS INC.
(2024-01)
- Managed a diverse portfolio of B2B and retail accounts, consistently exceeding monthly sales targets through strong client relationships and account strategies.
Customer Service Representative - TELUS INTERNATIONAL INC.
(2016-01 - 2017-12)
- Order processing, Customer technical support, Outbound Sales, Resolved customer complaints
Virtual Assistant Expert in Chat, Email, and Phone Support + Complaints, Escalation Management, B2B/B2C Sales, Lead Generation and GHL
(2017-01)
Expert in chat, email, and phone support with complaint and escalation management expertise across B2B/B2C sales, lead generation and GoHighLevel.
Education
Bachelor of Science - Business Administration Major in Marketing Management - COLEGIO DE SAN JUAN DE LETRAN (2011-01 - 2015-12)
High School - LAGUNA COLLEGE OF BUSINESS & ARTS (2007-01 - 2011-12)
