Jose Mari Joson

Customer service professional with experience in handling inbound calls, customer inquiries, account concerns, troubleshooting, billing assistance, and providing effective solutions. Experienced in both phone-based and face-to-face customer service through previous BPO, and hospitality roles. Also experienced in identifying customer needs and offering relevant products and services to support sales and customer satisfaction.

Strong communication, active listening, problem-solving, multitasking, and customer relationship skills, with the ability to work effectively in fast-paced environments. Reliable, adaptable, and committed to delivering excellent customer service while achieving performance and sales goals.

Customer Service & Sales Representative at TaskUs – Fort Excellence (2025-09 – 2026-08)

• Handled inbound and outbound calls for US-based customer providing professional and efficient customer service.
• Assisted customers with product and service inquiries, account concerns, billing questions, and order-related requests.
• Provided technical troubleshooting by identifying issues, explaining solutions, and guiding customers through step-by-step resolutions.
• Managed customer complaints and escalations by actively listening, identifying root causes, and providing appropriate solutions using CRM tools.
• Identified customer needs and recommended relevant products and services through upselling and cross-selling.
• Deliver customer satisfaction and good communication skills, maintain professionalism.

Customer Service Agent at NAIA T-3 1Aviation Ground Handling Services, Corp (2025-03 – 2025-08)

• Assisted passengers with check-in, ticket processing, and boarding procedures.
• Provided professional customer service by addressing passenger inquiries and travel concerns.
• Coordinated baggage handling and ensured compliance with airline operational procedures.
• Maintained accuracy, efficiency, and professionalism in a fast-paced airport environment.

Operation Supervisor & Administrative Support at Pulong Kabyawan Agricultural Farm (2022-02 – 2024-10)

• Led and supervised daily operations, assigning and monitoring team tasks to ensure efficient workflow, productivity, and consistent service delivery.
• Provided hands-on customer service by assisting customers, addressing inquiries and concerns, handling requests, and ensuring a positive and professional customer experience.
• Coordinated with schools and other organizations regarding inquiries, tour packages and operational arrangements, maintaining clear and professional communication.
• Provided administrative support by maintaining operational records, preparing reports, and organizing business documentation.
• Applied hospitality and customer-focused service skills when dealing with different types of customers and people, demonstrating professionalism, patience, empathy, and effective problem-solving.
• Managed social media content and supported the business's online presence by creating, editing, and publishing engaging content, including short-form videos and promotional materials.

College Internship (Clinical Setting) at AADG Design and Construction (2021-09 – 2022-02)

• Provided administrative and clerical support, including data entry, document preparation, filing, and record-keeping with accuracy and attention to detail.
• Assisted with office coordination, scheduling, meeting documentation, and day-to-day administrative tasks in a professional environment.

DPR in Aircraft Maintenance Technology – DPR – Aviation College (2018 – 2021)

General Academic Strand - Senior High School – Baliuag University (2016 – 2018)