Olatokunbo Akinleye

Mission-driven professional with over 3 years of experience in high-volume outbound calling and customer support

Talent

Las PiñasMember since July 28, 2026

Outbound callingCustomer supportData entryClient retentionVolunteer managementTyping accuracyMultitaskingSalesforceReadyModeCRM navigationMS ExcelCommunity outreach

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Outbound callingCustomer supportData entryClient retentionVolunteer management

About

Mission-driven professional with over 3 years of experience in high-volume outbound calling and customer support. Expertise in data entry, software navigation, and donor-centric communication strategies designed to improve client retention and engagement. Proven ability to support community outreach and fundraising initiatives through precise CRM navigation and active volunteer management.

Experience

Outbound & Inbound Call Representative - DELON CALLS

(2025-02 - 2026-07)

Managed high-volume outbound calling operations, handling 150–190 daily calls to support outreach initiatives for North American markets.
Navigated ReadyMode software and complex qualification pipelines to educate potential clients and ensure accurate handoffs to specialists.
Maintained extreme typing accuracy and composure during back-to-back interactions, ensuring all donor and customer records remained reliable.
Performed real-time data entry of call outcomes and interaction details, supporting downstream teams with clean and actionable data sets.
Responded to diverse customer needs using active listening and escalation practices, following the completion of a Customer Service Support Representative Certificate.

Growth Operations & Customer Experience Representative - NOVIRA LIMITED

(2024-01 - 2025-01)

Executed proactive client retention strategies through 30+ daily interactions, identifying opportunities to support and educate users on value-added services.
Managed CRM navigation within Salesforce, performing precise data entry for interaction notes and account status changes with zero reported errors.
Supported strong repeat engagement and a 95% CSAT score by multitasking across various support channels to confirm customer satisfaction.
Navigated Confluence to build Standard Operating Procedures, streamlining support processes and improving software navigation consistency for the growth team.

Operations & Legal Support Specialist - NOVIRA LIMITED

(2022-12 - 2023-11)

Audited account records and resolved billing disputes with high precision, demonstrating exceptional data entry skills and software navigation.
Responded to sensitive account inquiries with professional composure, ensuring confidentiality and adherence to strict operational guidelines.
Navigated MS Excel to maintain accurate financial records while coordinating with internal stakeholders to resolve complex account issues.
Supported cross-functional teams in volunteer management and stakeholder outreach by providing legal-trained insights for customer operational issues.