Paulo Ranan
Customer Support and Technical Support Professional
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About
Customer Support and Technical Support professional with over four years of experience in the BPO industry specializing in customer service, technical support, outbound sales, lead generation, and quality assurance. Experienced in resolving customer concerns, troubleshooting technical issues, maintaining accurate documentation, and delivering exceptional customer experiences in fast-paced environments. Strong communicator with excellent problem-solving skills, a customer-first mindset, and the ability to quickly learn new systems and processes.
Seeking a remote Customer Support, Chat Support, Email Support, Community Support, or Virtual Assistant position where I can contribute to a high-performing team.
Experience
Customer Service Representative | Lead Generation Specialist | Sales Representative at Merchant Service Center (MSC) (2022-01 – 2026-02)
Delivered professional customer support while maintaining high customer satisfaction. Selected to perform Quality Assurance responsibilities by monitoring interactions, identifying improvement opportunities, and helping maintain service quality standards.
- Conducted outbound prospecting to generate qualified leads for the sales team.
- Identified customer needs and recommended appropriate products and services.
- Built strong relationships with prospective clients through effective communication and active listening.
- Maintained accurate customer records using CRM and internal systems.
- Collaborated with teammates to improve lead quality and overall sales performance.
- Consistently met productivity, attendance, and quality expectations in a fast-paced environment.
- Adapted quickly to changing client requirements, processes, and campaign goals.
Technical Support Representative (T-Mobile USA) at iQor (2017-09 – 2018-03)
- Provided technical support for T-Mobile customers via phone.
- Diagnosed and resolved mobile device, network, SIM card, and account-related issues.
- Guided customers through troubleshooting procedures and software updates.
- Assisted with device configuration, connectivity issues, and service activation.
- Documented customer interactions accurately while meeting quality standards.
- Educated customers on device features and best practices to improve their mobile experience.
Education
Bachelor of Science in Hospitality Management – STI West Negros University
Bachelor of Science in Marine Transportation – VMA Global College
