Michael Chua

Results-driven professional with over 6 years of experience in Technical and Customer Support. Proven expertise in troubleshooting, internal process management, and leveraging AI-driven tools to optimize workflows and data analysis.

Customer Support at TeleTech (2021-06 – 2024-04)

Managed customer inquiries and technical issues while maintaining high service standards and efficient resolution times within a fast-paced support environment.

• Managed customer inquiries and technical issues
• Maintained high service standards and efficient resolution times within a fast-paced support environment

Technical Support at Total Peripherals Group (2018-03 – 2021-03)

Provided technical assistance and hardware/software troubleshooting for clients, ensuring system stability and peripheral performance through proactive support and maintenance.

• Provided technical assistance and hardware/software troubleshooting for clients
• Ensured system stability and peripheral performance through proactive support and maintenance

Bachelor of Science in Information Technology – Colegio de San Juan de Letran (2007 – 2011)

Secondary Education – St. Joseph School (2003 – 2007)

Primary Education – St. Joseph School (1997 – 2003)