Qneil Arrieta

SAP Business Analyst with almost 4 years of experience providing AMS support across SAP Logistics environments. Strong expertise in incident, problem, and change management for SAP MM and SD modules, ensuring system stability and SLA compliance. Proven ability to support end users, analyze recurring issues, optimize business processes, and deliver continuous improvements within complex SAP landscapes, including S/4HANA environments.

MID BUSINESS ANALYST at ShipERP (2024-01 – Present)

• Acted as the primary functional interface between business users and technical teams, ensuring clear communication and timely issue resolution.
• Provided AMS production support for company software, ensuring system stability and compliance with SLAs.
• Managed the set-up and implementation of the ShipERP Solution in SAP system.
• Analyzed incidents and service requests, perform root cause analysis, and coordinate resolutions with ABAP teams.
• Improved end-user satisfaction through faster response times, clearer communication, and effective functional support.
• Contributed to continuous service improvement initiatives, enhancing system reliability and support processes.
• Awarded "Employee of the Month" for the months of February and March in 2025.
• Awarded "Most Improved Business Analyst" for the year 2025.

ASSOCIATE SOFTWARE ENGINEER at Accenture (2022-06 – 2024-01)

• Prepares daily reports for agent's ticket updates.
• Conducts peer reviews for changes to be deployed in production.
• Responsible for incident management and service requests raised by business as part of the application management team.
• Determine business needs via consultation, business analysis, and targeted observations.
• Provide administrative support to the team via a range of tasks related to communication and organization.
• Delivered cutover and post go-live support to end users and fully resolved all SD issues.
• Provided business, functional, and technical support on SAP Sales and Distribution solutions.
• Provided technology consulting expertise to develop alternatives and recommendations to address business gaps.
• Troubleshoted implementation issues in the SAP Sales and Distribution module.
• Performed system testing and supported User Acceptance Testing (UAT).

OPERATIONS ENGINEER at South Pacific Incorporated (2019-04 – 2022-04)

• Prepares daily stock inventory and logistic reports.
• Performs the inspection of customer's lorry prior to loading.
• Utilize computer software to perform various data input, product tracking, and company communication.
• Assist in the performance of preventive and regular maintenance duties.
• Manages the schedule of drivers and refilling platform personnel.
• Align and set up tanks, pumps, and pipelines for product transfer purposes.

Bachelor of Science in Mechanical Engineering – University of San Carlos (2018)