Ralph Ong-Iko
IT & Administrative Support Specialist
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About
IT and administrative support professional with 10+ years of experience across local government, healthcare, banking, and manufacturing environments. Skilled in workstation and network troubleshooting, systems administration, data integrity management, and office coordination. Known for maintaining zero-downtime infrastructure while managing high-volume documentation and reporting workloads. Proficient in Microsoft Office and comfortable working independently or coordinating across teams.
Experience
IT Associate - City Government of Sta. Rosa, Laguna — City Hall - Sta. Rosa, Laguna
(2014-01)
Deliver day-to-day technical and administrative support to an office of 100+ staff, resolving an estimated 25–35 hardware, software, and connectivity tickets per month with same-day turnaround on priority issues.
- Maintain and audit digital records and spreadsheets for city operations, ensuring accuracy across data entry and reporting workflows.
- Perform routine system diagnostics, software updates, and security checks across ~50 workstations to protect data integrity and prevent downtime.
- Manage workplace IT infrastructure (workstations, printers, network connectivity), sustaining near-zero unplanned downtime over multiple years.
- Serve as first point of contact for hardware setup, peripheral configuration, and technical troubleshooting for new and existing staff.
Founder & Community Manager (Volunteer) - Intel Community PH
(2020-01)
Built and lead a 4,800+ member online tech community, overseeing daily moderation, content scheduling, and engagement metrics.
- Serve as primary liaison to external tech brands and partners, managing correspondence and ongoing relationships.
- Plan and maintain content calendars, ensuring consistent, on-time delivery of community and partner content.
IT Technical Support - Sequential contract placements — First Sumiden Circuit Inc. | Waltermart | Sta. Rosa Medical Hospital | PS Bank
(2009-01 - 2014-12)
Provided hardware maintenance, workstation troubleshooting, and data systems support across manufacturing, retail, healthcare, and banking environments.
- Adapted quickly to different IT environments and compliance requirements across four distinct industries.
- Diagnosed and resolved network and connectivity issues to minimize operational disruption for end users.
Education
Bachelor of Science - Computer Science - University of Perpetual Help System Laguna — Sto. Niño, Biñan, Laguna (2004-01 - 2009-12)
