Raphael Volante

Versatile and highly dependable hospitality professional with 12 years of experience in spa operations, customer service, massage therapy, food preparation, and hospitality. Experienced in reception, team coordination, cash handling, customer relations, complaint resolution, and daily operations, with international work experience in Kuwait. Adaptable and hardworking, with strong communication skills and a proven ability to deliver excellent service in multicultural and fast-paced environments.

Receptionist/Manager-in-Charge - Story Spa, Reggae

(2023-08 - 2026-07)

• Managed front desk operations, guest inquiries, bookings, and spa service information while maintaining excellent customer relations.
• Handled payments, daily sales, cash reconciliation, and accurate operational records.
• Coordinated staff and daily spa operations, ensuring cleanliness, service quality, complaint resolution, and overall guest satisfaction.

Waiter/Cook - Smoke Burger, Funatees Kuwait - Kuwait

(2020-04 - 2023-05)

• Cooked and served burgers, beverages, and other food items according to company standards.
• Maintained cleanliness, food safety, and sanitation standards in the work area.
• Assisted with stock replenishment, food preparation, and daily restaurant operations.
• Worked effectively as part of a team in a fast-paced, high-volume environment.

Massage Therapist - VIP Plateau, Reggae

(2014 - 2018)

• Provided professional massage services tailored to individual client needs while ensuring comfort and satisfaction.
• Delivered attentive, courteous, and professional customer service throughout guest interactions.
• Maintained clean, organized, and fully prepared treatment areas in accordance with hygiene and service standards.

Chef/Cook - Kuwait Food Company (KFC) - Kuwait

(2009 - 2014)

• Prepared food products according to established recipes, quality standards, and food safety procedures.
• Maintained cleanliness, organization, and proper sanitation of kitchen areas, equipment, and workstations.
• Worked efficiently in a fast-paced team environment while maintaining food quality and service standards.

Barista/Bartender - Dad’s Saisaki, Kamayan, EDSA - Manila, Philippines

(2008 - 2009)

• Prepared and served beverages while delivering friendly, professional, and efficient customer service.
• Accurately processed customer orders and coordinated with team members to ensure timely service.
• Maintained cleanliness and organization of the bar and service areas while supporting daily restaurant operations.

Bachelor of Science - Food Technology - Bulacan State University, Philippines (2026 - 2029)

Secondary Education - St. Vincent Academy, Apali, Pampanga, Philippines (2001 - 2005)

Elementary Education - St. Vincent Academy, Apali, Pampanga, Philippines (1996 - 2001)