Raven Galang
Front Desk & Customer Service Specialist
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About
I have several years of experience in both hospitality and customer service, which taught me how to handle guests and clients with professionalism and care. I previously worked as a Front Desk Associate, where I managed reservations, check‑ins, and guest inquiries while ensuring smooth daily operations. After that, I spent time in the BPO/insurance industry, supporting international clients through email and chat.
That role strengthened my communication skills, accuracy, and ability to resolve issues quickly.
Experience
Customer Service Representative – BPO (1 year)
Provided chat and email support for client accounts
Assisted with billing, payments, and subscription management
Troubleshot account issues and guided customers through resolutions
Maintained high customer satisfaction scores through clear communication
Front Desk Associate – Hotel Seoul Clark (1 year)
Managed guest check‑ins, check‑outs, and reservations
Handled guest inquiries, complaints, and special requests with professionalism
Coordinated with housekeeping and other departments to ensure smooth operations
Balanced cash transactions and prepared daily front desk reports
Maintained a welcoming atmosphere to enhance guest satisfaction
Education
Bachelor of Science in Accountancy
City College of Angeles (Undergraduate)
