Nikki Batalla
Front Desk Officer | Customer Service Professional
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About
Customer-focused and highly organized professional with over 10 years of experience in client service, administrative support, and travel coordination across corporate and government sectors. Skilled in handling walk-in clients, managing inquiries, scheduling appointments, and maintaining organized front-office operations. Seeking a Front Desk Officer / Customer Service Officer position where I can contribute strong communication skills, professionalism, and service excellence.
Experience
Reservation Executive & Corporate Sales - Alhind Travel & Tours - Doha, Qatar
(2014-01 - 2025-01)
- Handled daily client inquiries via phone, email, and in-person interactions.
- Processed flight bookings, rebookings, and refunds accurately and within deadlines.
- Coordinated hotel reservations and travel arrangements for corporate and retail clients.
- Assisted clients with visa documentation requirements and application guidance.
- Maintained organized client records and ensured confidentiality of information.
- Recognized for outstanding customer service and securing Samsung as a major corporate account.
Administrative Assistant - City Tourism, Culture and Arts Office - San Pedro, Laguna
(2020-01 - 2021-01)
- Provided front-office and clerical support including document preparation and filing.
- Managed incoming calls, emails, letters, and walk-in inquiries.
- Scheduled meetings and coordinated office logistics.
- Prepared reports and maintained confidential records.
Domestic Travel Coordinator – Leisure - Tourismo Filipino Inc. - Makati City
(2013-01 - 2014-01)
- Created customized itineraries and quotations for domestic clients.
- Coordinated accommodations, tours, transfers, and transportation arrangements.
- Ensured smooth service delivery and client satisfaction.
International Tours Representative - Rakso Travel & Tours - Makati City
(2011-01 - 2013-01)
- Assisted clients with international group tour bookings and documentation.
- Provided visa processing support and travel requirement guidance.
- Managed group bookings, ticketing deadlines, and travel documentation.
- Prepared detailed itineraries and travel guides for clients.
Education
Bachelor of Science - Hospitality Management, Major in Tourism - La Consolacion College Biñan (2011-01)
High School Diploma - Jesus the Risen Savior School – De La Salle Supervised (2007-01)
Elementary Diploma - Philippine International School Qatar (PISQ) (2003-01)
