Nikki Batalla

Customer-focused and highly organized professional with over 10 years of experience in client service, administrative support, and travel coordination across corporate and government sectors. Skilled in handling walk-in clients, managing inquiries, scheduling appointments, and maintaining organized front-office operations. Seeking a Front Desk Officer / Customer Service Officer position where I can contribute strong communication skills, professionalism, and service excellence.

Reservation Executive & Corporate Sales - Alhind Travel & Tours - Doha, Qatar

(2014-01 - 2025-01)

• Handled daily client inquiries via phone, email, and in-person interactions.
• Processed flight bookings, rebookings, and refunds accurately and within deadlines.
• Coordinated hotel reservations and travel arrangements for corporate and retail clients.
• Assisted clients with visa documentation requirements and application guidance.
• Maintained organized client records and ensured confidentiality of information.
• Recognized for outstanding customer service and securing Samsung as a major corporate account.

Administrative Assistant - City Tourism, Culture and Arts Office - San Pedro, Laguna

(2020-01 - 2021-01)

• Provided front-office and clerical support including document preparation and filing.
• Managed incoming calls, emails, letters, and walk-in inquiries.
• Scheduled meetings and coordinated office logistics.
• Prepared reports and maintained confidential records.

Domestic Travel Coordinator – Leisure - Tourismo Filipino Inc. - Makati City

(2013-01 - 2014-01)

• Created customized itineraries and quotations for domestic clients.
• Coordinated accommodations, tours, transfers, and transportation arrangements.
• Ensured smooth service delivery and client satisfaction.

International Tours Representative - Rakso Travel & Tours - Makati City

(2011-01 - 2013-01)

• Assisted clients with international group tour bookings and documentation.
• Provided visa processing support and travel requirement guidance.
• Managed group bookings, ticketing deadlines, and travel documentation.
• Prepared detailed itineraries and travel guides for clients.

Bachelor of Science - Hospitality Management, Major in Tourism - La Consolacion College Biñan (2011-01)

High School Diploma - Jesus the Risen Savior School – De La Salle Supervised (2007-01)

Elementary Diploma - Philippine International School Qatar (PISQ) (2003-01)