Regie Tadeja

Detail-oriented logistics professional with 9+ years of extensive experience in customs administration, shipping coordination, and customer service. Proven ability to manage shipment processes, ensure regulatory compliance, coordinate with clients and carriers, and maintain strong communication with internal and external stakeholders.

Logistics Assistant at Crimson Group Inc. (2019-11 – 2025-08)

• Managed end-to-end import operations, ensuring compliance with customs regulations, shipment schedules, and documentation requirements.
• Requested competitive shipping rates from forwarders, improving cost management and shipment efficiency.
• Reviewed Commercial Invoices, Packing Lists, Bills of Lading, Air Waybills, and customs documents for accuracy and completeness, helping reduce customs clearance delays.
• Monitored inbound air and sea shipments from supplier dispatch to final delivery.
• Coordinated with suppliers, freight forwarders, brokers, and warehouses regarding shipment progress.
• Followed up on delayed shipments and resolved documentation-related issues.
• Assisted in preparing operational reports and shipment summaries.
• Maintained shipment tracking reports and provided status updates to management.
• Supported process improvements in shipment tracking and logistics coordination.
• Trained and supported logistics staff on import and local logistics processes.

Customer Service Specialist / Import Assistant at Yusen Logistics Philippines Inc. (2018-05 – 2019-11)

• Managed daily customer transactions and delivered efficient customer service.
• Coordinated with internal departments and carriers to resolve shipment issues and ensure timely processing.
• Prepared and processed shipping documents in compliance with the Bureau of Customs and regulatory requirements.
• Provided shipment status updates to clients and maintained high levels of customer satisfaction.
• Handled customer inquiries and complaints, implementing effective resolutions.

Marketing Assistant at Hyundai Merchant Marine (Phils.) Co. Inc. (2016-07 – 2018-05)

• Managed incoming calls for the Sales and Marketing department and ensured effective communication with clients.
• Received and processed export bookings for shipments bound to Trans-Pacific, Latin America, and Europe.
• Coordinated with the principal office for the vessels' space availability and services' routings.
• Attended to all client freight inquiries, schedules, complaints, and other related concerns.
• Assisted the Sales and Marketing team with administrative and marketing functions.
• Maintained accurate records of service contracts and amendments.

Customer Service Representative at Ecotechphil Corporation (2016-01 – 2016-07)

• Responded to customer inquiries regarding shipments and services.
• Prepared sea manifests and shipping documents for customs clearance.
• Monitored shipment status and provided timely updates to customers.
• Coordinated with logistics teams to ensure the successful pull-out and delivery of containers.

Bachelor of Science in Customs Administration – Batangas State University (2011 – 2015)