Reign Sumanting

I have been in the BPO industry for decades, with extensive experience in sales, customer service, lead generation, and technical knowledge. Additionally, I bring 4 years of experience as an operations manager, 5 years in e-commerce digital marketing, and over 5 years in project management to the position I am applying for.

Amazon Brand Manager at Sitruna (2025-06 – 2026-07)

• Optimize product listings, pricing strategies, and promotional campaigns to increase visibility, conversion rates, and sales performance.
• Manage inventory levels and forecasting to ensure adequate stock availability across European markets while minimizing excess inventory and storage costs.
• Analyze sales data, traffic patterns, and customer behavior to identify trends, opportunities, and potential issues. Use insights to drive informed decisions and strategies.
• Ensure compliance with Amazon's policies and regulations across all European marketplaces. Streamline operational processes to enhance efficiency and customer satisfaction.
• Lead and mentor a team of Amazon specialists and coordinators, providing guidance, training, and support to foster professional growth and achieve team goals.
• Conduct regular team meetings to monitor progress and address any challenges.

Amazon Manager at Steinsfoods (2024-07 – 2025-06)

• Optimize product listings, pricing strategies, and promotional campaigns to increase visibility, conversion rates, and sales performance.
• Manage inventory levels and forecasting to ensure adequate stock availability across European markets while minimizing excess inventory and storage costs.
• Analyze sales data, traffic patterns, and customer behavior to identify trends, opportunities, and potential issues. Use insights to drive informed decisions and strategies.
• Ensure compliance with Amazon's policies and regulations across all European marketplaces. Streamline operational processes to enhance efficiency and customer satisfaction.
• Lead and mentor a team of Amazon specialists and coordinators, providing guidance, training, and support to foster professional growth and achieve team goals.
• Conduct regular team meetings to monitor progress and address any challenges.

Amazon Marketing Project Coordinator at Vendo (2024-06 – 2024-12)

• Coordinate project scopes, schedules, and budgets to ensure efficient project delivery.
• Manage project scopes, schedules, and budgets to ensure timely and cost-effective delivery.
• Coordinate with cross-functional teams to ensure project milestones and deliverables are met.
• Build and maintain strong relationships with internal stakeholders and external vendors.
• Lead project teams, providing guidance, motivation, and support to ensure high performance.
• Conduct regular status meetings to monitor project progress, resolve issues, and ensure alignment with project objectives.
• Stay informed about industry trends and best practices in marketing to enhance project effectiveness.

Digital Project Manager at Crescospec (2024-05 – 2024-06)

• Develop comprehensive project plans outlining tasks, timelines, and resource allocation.
• Manage project scopes, schedules, and budgets to ensure timely and cost-effective delivery.
• Coordinate with cross-functional teams to ensure project milestones and deliverables are met.
• Foster strong relationships with clients to understand their needs and objectives.
• Lead project teams, providing guidance, motivation, and support to ensure high performance.
• Conduct regular team meetings to monitor progress and address any challenges.
• Stay updated with the latest trends and advancements in digital technology.
• Conduct post-project evaluations to identify successes and areas for improvement.

Amazon Client Success Manager / Brand Strategist at Seller Interactive (2022-10 – 2024-02)

Focus on fostering long-term relationships with clients to help them achieve value and reduce churn. Emphasize soft skills such as leadership and decision-making. However, the nature of the industry means that they also need to possess hard skills such as product knowledge and technical know-how. Participate and contribute to a continuous learning culture by maintaining engagement in the change management, policies, processes, and procedures.

• Tasked with building customer loyalty and fostering long-term client relationships by ensuring that clients have a positive experience.
• Develops Healthy Client Relationship, Onboards New Clients, Evaluates and Analyses Customer Needs, Encourages Customers to Upgrade their Products