Ren

Highly skilled Computer Technician & Technical Support Specialist with over 7 years of experience in cryptocurrency, digital systems, and technical troubleshooting. Proven ability to diagnose, repair, and optimize hardware, software, and network systems. Adept in customer support, online moderation, and system administration, delivering fast and effective solutions in high-pressure environments.

Freelance Computer Repair & PC Builder - Self-Employed

• Diagnose and repair hardware and software issues for desktops and laptops.
• Build custom PCs based on client needs (gaming, office, budget setups).
• Perform system reformatting, OS installation, and full software setup.
• Remove viruses, malware, and optimize system performance.
• Install and configure networks, printers, and peripherals.
• Recommend upgrades (RAM, SSD, GPU) to improve performance.
• Offer consultation and preventive maintenance for long-term system health.

Online Moderator - Skyline Live Support Corporation

(2018-05 - 2025-07)

• Moderates online communities, ensuring compliance with platform policies.
• Engages with users to provide support and maintain a positive environment.
• Handles customer inquiries and resolves issues efficiently.

Cryptocurrency Specialist - Skyline Live Support Corporation

(2018-05 - 2025-07)

Top-tier Crypto Exchange | 7 years experience

• Managed and moderated crypto-related discussions and communities.
• Assisted users with trading, security, and account-related concerns.
• Stayed updated on blockchain trends and regulatory developments.
• Analyzed market trends and provided insights for traders and investors.
• Provided technical support for crypto wallets, transactions, and exchanges.
• Assisted in risk management, fraud detection, and compliance with KYC/AML policies.

Call Center Agent - Avatar Frontier - Global Sync Business Solution Company

(2016-04 - 2017-03)

• Provided interactive customer support and engagement through virtual avatars.
• Assisted in digital communication and service delivery.

Bachelor of Computer Technology - Computer Technology - De Lasalle University - Dasmariñas (2010 - 2012)

Contact Center Services NCII - Contact Center Services - Mercer Institute of Skills and Knowledge (2016 - 2016)