Renier Prescillas

Results-driven BPO professional with almost 9 years of experience in customer service, sales, appointment setting, healthcare support, and dispatch coordination for US-based clients. Skilled in handling inbound and outbound interactions, qualifying leads, resolving customer concerns, and exceeding performance targets. Proven ability to work in fast-paced environments while delivering excellent customer experience and maintaining strong client relationships.

Appointment Setter – Healthcare at Urgent Care Online

Seasonal Contract (6 Months)

• Scheduled patient appointments and verified patient information accurately.
• Managed high-volume appointment requests while prioritizing urgent cases.
• Maintained accurate scheduling records and ensured timely follow-ups.
• Assisted patients professionally while delivering excellent customer service.

Sales Representative / Appointment Setter – Automotive at Pull-A-Part

2 Years

• Managed inbound and outbound calls to qualify leads and negotiate vehicle purchases.
• Purchased used vehicles valued between $500–$2,000 through effective sales negotiation.
• Coordinated towing schedules and dispatch operations to ensure successful pickups.
• Maintained strong customer relationships while meeting sales performance goals.
• Consistently exceeded client expectations and contributed to overall team performance.

Customer Service Representative / Team Leader – Healthcare at Telus International

4 Years

• Provided customer support through phone, chat, and email for US-based healthcare accounts.
• Resolved customer concerns while maintaining strong QA and customer satisfaction scores.
• Assisted team members with escalations and day-to-day support.
• Helped maintain team productivity and service quality standards.
• Demonstrated strong communication and problem-solving skills in high-volume environments.

Sales Representative – Telecom at Alorica

2 Years

• Handled 200+ inbound and outbound sales calls daily in a fast-paced environment.
• Promoted telecom products and services while identifying customer needs.
• Consistently exceeded sales targets and achieved strong conversion rates.
• Recognized as a Top Performer for outstanding sales performance and customer engagement.

Bachelor of Science in Electronics and Communications Engineering – Quezon City University