Renier Prescillas
Results-driven BPO professional with almost 9 years of experience in customer service, sales, appointment setting, healthcare support, and dispatch coordination
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About
Results-driven BPO professional with almost 9 years of experience in customer service, sales, appointment setting, healthcare support, and dispatch coordination for US-based clients. Skilled in handling inbound and outbound interactions, qualifying leads, resolving customer concerns, and exceeding performance targets. Proven ability to work in fast-paced environments while delivering excellent customer experience and maintaining strong client relationships.
Experience
Appointment Setter – Healthcare at Urgent Care Online
Seasonal Contract (6 Months)
- Scheduled patient appointments and verified patient information accurately.
- Managed high-volume appointment requests while prioritizing urgent cases.
- Maintained accurate scheduling records and ensured timely follow-ups.
- Assisted patients professionally while delivering excellent customer service.
Sales Representative / Appointment Setter – Automotive at Pull-A-Part
2 Years
- Managed inbound and outbound calls to qualify leads and negotiate vehicle purchases.
- Purchased used vehicles valued between $500–$2,000 through effective sales negotiation.
- Coordinated towing schedules and dispatch operations to ensure successful pickups.
- Maintained strong customer relationships while meeting sales performance goals.
- Consistently exceeded client expectations and contributed to overall team performance.
Customer Service Representative / Team Leader – Healthcare at Telus International
4 Years
- Provided customer support through phone, chat, and email for US-based healthcare accounts.
- Resolved customer concerns while maintaining strong QA and customer satisfaction scores.
- Assisted team members with escalations and day-to-day support.
- Helped maintain team productivity and service quality standards.
- Demonstrated strong communication and problem-solving skills in high-volume environments.
Sales Representative – Telecom at Alorica
2 Years
- Handled 200+ inbound and outbound sales calls daily in a fast-paced environment.
- Promoted telecom products and services while identifying customer needs.
- Consistently exceeded sales targets and achieved strong conversion rates.
- Recognized as a Top Performer for outstanding sales performance and customer engagement.
Education
Bachelor of Science in Electronics and Communications Engineering – Quezon City University
