Rhodora Angcanan

Sales and customer-contact professional with over 15 years in outbound sales, appointment setting and operations support. Skilled at qualifying prospects, handling objections and booking appointments that reach the sales team ready to close, and at running daily crew scheduling and real-time dispatch that keeps every site staffed and every change documented.

Cold Calling / Appointment Setting - Simple

(2025-08 - 2026-09)

• Called business owners, managers and decision-makers.
• Introduced the company's product and service offering.
• Qualified prospects.
• Handled objections.
• Booked appointments for the sales team.
• Followed up with prospects who were not ready yet.

Appointment Setter - GFLeads

(2025-04 - 2026-05)

• Made outbound calls, emails and messages to prospective clients.
• Answered inquiries and provided information about the services and products on offer.
• Updated calendars and confirmed schedules with clients and team members.
• Followed up on previously contacted leads and kept CRM records accurate.

Dispatcher - Eaglegreen Traffic Management

(2024-09 - 2025-06)

• Scheduled Traffic Control Persons (TCPs), foremen, LCTs and other crew members to daily construction and roadwork sites, confirming every site met its required personnel level.
• Assigned crews to specific work sites and shifts, and coordinated with foremen on crew requirements and site changes so every employee knew where and when to report.
• Dispatched in real time — monitored active crews through the shift, reassigned workers when a site became understaffed, and handled cancellations, delays and shift changes as they came in.
• Covered short-notice call-outs end to end, often within 30 minutes of shift start — secured a replacement, updated the schedule, notified the foreman, logged the change.
• Acted as the communication point between field crews, foremen, supervisors and management, answering assignment queries and escalating urgent issues to the appropriate supervisor.
• Tracked attendance and crew status, and kept assignments, changes, cancellations and completed shifts accurate in Alloc8 and the wider dispatch records.
• Coordinated traffic-control personnel for lane closures, construction zones, stop/slow operations and traffic direction around work areas.

Admissions Assistant - AKUA Mind and Body

(2024-01 - 2024-09)

• Conducted initial screenings and assessments of prospective patients to determine eligibility for admission.
• Collected and accurately filed all required documentation, including consent forms, medical records and insurance information.

Sales Representative - Koala Customer Service

(2020-08 - 2023-11)

• Researched and identified potential customers who would benefit from the product or service.
• Provided thorough explanations and demonstrations of the product or service that moved prospects toward a purchase.

Team Leader - Sales Rain

(2018-05 - 2019-06)

• Defined clear, achievable goals for the team and aligned them with the broader organisational goals.

Sales Representative - Travelholic

(2014-06 - 2016-11)

• Assisted customers with booking and modifying travel reservations across flights, cruises and hotels, processing secure payments and issuing booking reference numbers.
• Upsold cruise packages, cabin upgrades, tours and dining experiences.
• Promoted travel bundles and seasonal promotions to potential and returning clients, converting inquiries into confirmed bookings by explaining package benefits.

Sales Representative - Global 9

(2009-10 - 2014-05)

• Achieved and surpassed the sales quotas and targets set by the company.
• Negotiated terms and prices with clients to close sales while maintaining profitability for the company.

Hotel and Restaurant Management - STI College (2001 - 2003)

Trece Martires National High School (2006 - 2008)