Glenn Gamalinda

Results-driven Multi Manager and Operations Leader with over 7 years of progressive experience in multi-unit quick-service restaurant (QSR) management, staff training, and operational excellence at Cinnabon and Seattle's Best Coffee. Proven track record in driving sales growth, optimizing productivity, maintaining strict quality assurance standards, and developing high-performing teams. Adept at store management, inventory control, and delivering exceptional customer experiences.

Multi Manager at Cinnabon / Seattle's Best Coffee (Innovative Union Company Ltd.) (2020-12 – 2021-10)

• Coached and trained shift managers, assistant managers, and store managers to ensure strict adherence to operational excellence and brand standards.
• Developed, forecasted, and maintained optimal staffing levels across management tiers to ensure smooth multi-unit restaurant operations.
• Analyzed operational performance reports and sales metrics to identify key market opportunities and drive multi-store sales targets.

Training Coordinator at Cinnabon / Seattle's Best Coffee (Innovative Union Company Ltd.) (2020-04 – 2020-11)

• Guided and onboarded newly hired personnel on brand history, store protocols, and company operational standards.
• Conducted detailed store tours and comprehensive standard operating procedure (SOP) evaluations.
• Monitored and enforced product quality and food safety standards across store departments.

Store Supervisor at Cinnabon / Seattle's Best Coffee (Innovative Union Company Ltd.) (2016-07 – 2020-04)

• Assisted guests with high-level service standards to ensure superior customer satisfaction and guest retention.
• Tracked key performance indicators (KPIs) for store crew, implementing productivity enhancements and operational adjustments.
• Managed inventory levels in coordination with Area and Store Managers to minimize waste and ensure stock availability.
• Assigned daily floor tasks, managed equipment maintenance, and ensured full compliance with health, safety, and operational standards.
• Acted as a role model and mentor to crew members, contributing to overall store profitability and team morale.

Store Crew at Cinnabon / Seattle's Best Coffee (Innovative Union Company Ltd.) (2014-07 – 2016-07)

• Delivered prompt and friendly customer service in line with brand quality standards.
• Maintained strict Clean As You Go (CAYGO) procedures and First-In, First-Out (FIFO) inventory rotation.
• Executed daily build-top schedules based on hourly sales data to prevent product wastage.
• Actively engaged in suggestive selling and upselling techniques, driving higher average check values and overall shift guest counts.

BS in International Hospitality Management – Siena College Rizal (2010 – 2012)

Undergraduate in Hotel and Restaurant Management – Jose Rizal University (2005 – 2007)