Senior Reservations Specialist | Quality Specialist
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To build a career defined by adaptability, accountability, and meaningful contribution—applying my experience to improve processes, support business growth, and become a trusted partner in achieving organizational goals
Senior Reservations Specialist | Quality Specialist - Exemplar Coaches and Limousines - Queensland, Australia
(2019-05 - 2026-03)
Owned end-to-end reservation processing and data entry for a high-volume booking system, bookings, cancellations, and amendments, maintaining documentation accuracy across every transaction. Promoted in scope into QA and key-account support, resolving high-priority escalations for major partners (Booking.com, AOT Group, Flight Centre, Goway, and others) by auditing records and rebuilding full booking histories in Excel from scratch. Operated independently in a fully remote role trusted directly by senior management, while also supporting the Manila team in a team-lead capacity.
Virtual Administrative Assistant | Recruitment Operations Coordinator | Job Order and Leads Specialist - Epic Special Education Staffing (FORMERLY Therapy Travelers) - Philippines
(2020-04 - 2022-05)
Started as Lead Management Specialist managing applications and documentation, and was promoted to Recruitment Operations Coordinator overseeing job postings, ATS/database maintenance, interview coordination, and onboarding documentation. Managed full job-order lifecycle (posting, updating, closing) across Salesforce, Kids Therapy, and School Spring, plus end-to-end candidate leads management on inquiry response, credential verification, lead conversion, and pipeline tracking across multiple stakeholders.
Travel & Shipping Consultant | Process Associate | Quality Specialist - United Airlines Cargo _ BPO _ Interglobe Technologies Inc - Philippines
(2015-01 - 2019-04)
Coordinated domestic and international cargo reservations, including critical live animal transfers, ensuring accurate shipment bookings and compliance with airline and TSA security requirements. Assisted customers with inquiries and issue resolution while consistently meeting performance standards for speed and accuracy. Served as a subject matter expert on cargo procedures and supported process improvement initiatives to enhance quality, compliance, and operational efficiency.
Entrepreneur | Administration & Operations - Expresspay Incorporated - Philippines
(2013-11 - 2014-04)
Co-founded and managed daily operations for a payment and remittance center franchise, overseeing bill payments, ticketing, e-commerce transactions, and money transfer services. Handled cash reconciliation, transaction accuracy, and customer documentation with full front-line accountability for client relations. This first hands-on ownership role built the foundation in operational accuracy, accountability, and composure under pressure that has defined every role since.
BS - Psychology - Colegio de San Juan De letran (2002)
