Rhea Silva

I am highly efficient and customer focused in food and beverage as Restaurant Supervisor with Ten Years of experience in the food and hospitality sector. I am an adept communicator with team leading and development skills. Employers benefit from my forward thinking aptitude, my ability to multitask, analyze situation and cost, and successfully determined profitable outcome.

I am computer literate and bilingual in both writing and speaking. I seek challenging position within the hospitality industry that will utilize my education, experience and proficiency whilst also providing opportunities for further professional growth.

Restaurant Supervisor - Kempinski Hotel Muscat, Oman - 335 Street 6, Muscat

(2021-09 - 2024-09)

• Oversee staff performance and floor operation.
• Train and coach staff to ensure follow standards operation.
• Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene.
• Monitor guest satisfaction, needs and wants.

Head Cashier Supervisor - W Muscat by Marriott - Al Kharjiya Street, Al Qurum Bareeq Al Shatti Muscat Oman

(2019-09 - 2021-09)

Pre – Opening in Siddharta Lounge by Buddah Bar

• Full preparation to open the restaurant including cleanliness of the area.
• Responsible for the preparation and set up of micros system.
• Oversee cash, cash reconciliations, account payment, account receivable.
• Welcome customers, provide assistance and respond to their concerns.
• Manage customer transaction both cash and card payments.
• Receipt of inventory and verification of orders.

Restaurant Supervisor - Anantara Al Jabal Al Akhdar Resort - PO Box 110, P.C. 621 Al Jabal Al Akhdar, Nizwa, Sultanate Oman

(2017-09 - 2019-09)

• Greetings and welcoming all the guest in restaurant.
• Full preparation to open the restaurant including cleanliness.
• Receipt of inventory and verification of order.
• Ensuring product quality and order accuracy to guest satisfaction.
• Ensure the opening and closing of the outlet or restaurant.

Spa Receptionist - Sofitel Bahrain Thalassa Sea & Spa - Thalassa Sea & Spa Bahrain

(2017-05 - 2017-09)

• Greetings all the guest and answering phone calls.
• Assisting guest with questions regarding spa services and product and booking all appointments.
• Checking the guest into the computer system and charging for services performed.
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
• Open and close the spa at the appropriate time.

Restaurant Supervisor - Sofitel Bahrain Thalassa Sea & Spa - Wok Vietnamese Fine Dining Restaurant Bahrain

(2015-09 - 2017-05)

• Responsible for the floor operation
• Leading of all the team training to ensure SOP standards were followed.
• Responsible for the store and operational equipment.
• Ensure the opening and closing of the outlet or restaurant.
• Check satisfaction, needs and wants of the guest.

VIP Bar Attendant - PAGCOR Casino Filipino - Ronquillo Street Sta. Cruz Manila Philippines

(2015-03 - 2015-09)

• Welcoming the guest.
• Assist the guest with their food and beverage orders.
• Assisting guest with their needs with a friendly, positive attitude.
• Completing daily inventory and sales report.

Hotel Receptionist - The Farm @ Carpenter Hill - National Highway, Brgy. Carpenter Hill Koronadal City, South Cotabato Philippines

(2010-02 - 2011-03)

• Greet and entertain the guest as they check - in and check - out.
• Receive customer enquiry calls, encode reports and receipt main office faxes.
• Responsible for monitoring guest needs.
• Recording data and compiling guest check – in and check – out report.

BACHELOR IN SCIENCE - CRUISHIP MANAGEMENT - JHON B. LACSON FOUNDATION MARITIME UNIVERSITY ILOILO CITY, PHILIPPINES (2009)