Shaina Avril Arca
Dedicated, adaptable, and customer-focused hospitality professional
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About
Dedicated, adaptable, and customer-focused hospitality professional with hands-on experience in food and beverage operations, guest relations, and tourism services. Proven ability to work efficiently in fast-paced environments, deliver high standards of service, and maintain seamless coordination within team operations. Quick to learn, organized, and committed to maintaining exceptional standards of service and professionalism.
Experience
F&B Service & Tourism Assistant / Intern at Boracay Splash Island (Travel Agency) (2026 – Present)
- Assisted guests by providing high-quality F&B support in dining areas, maintaining strict cleanliness, hygiene, and professional service standards.
- Coordinated directly with kitchen and service personnel to maintain efficient dining operations and ensure exceptional guest satisfaction.
- Handled guest inquiries, managed travel package bookings, and assisted with island tour coordination and reservation records.
- Assisted tourist island activities such as island hopping, banana boat/helmet divings, and etc.
F&B Service Attendant at Mövenpick Resort and Spa Boracay (Accor Group) (2026 – Present)
- Welcomed and assisted guests as an usherette while delivering premium food and beverage service in line with resort standards.
- Executed key operational duties including coffee runner, egg runner, and buffet attendant during peak meal service periods.
- Collaborated closely with team members to guarantee smooth dining flow, pristine cleanliness, and superior customer satisfaction.
Education
– Ramon Magsaysay Memorial Colleges – Marbel Inc. (2022 – 2026)
– Colonggulo National High School (2019 – 2022)
– Morning Breeze Elementary School (2015 – 2016)
