Arfe Rynce Rentuma
Customer Success | Operations & Sales Administrative Assistant | Guest Experience
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About
A people-driven problem-solver with a background in Guest Experience, Sales Operations, and Travel & Tourism — with a track record in high-volume client environments, cross-functional coordination, and consistent service delivery. Nationally certified in Customer Service, Events Management, Front Office Operations, Tourism and Travel Services, and Visual Graphic Design. Curious enough to keep learning, dedicated enough to keep delivering.
Experience
I'm a people-driven problem-solver with a background in Customer Success, Guest Experience, Sales Administration, and Travel & Tourism—with hands-on experience in high-volume client environments, cross-functional coordination, and consistent service delivery.
At Malagos Garden
Resort, I managed 50+ daily bookings with 99% accuracy, coordinated across Marketing, Reservations, and Finance teams, maintained CRM records, and contributed to a 10% increase in customer satisfaction scores.
During my internship at Francisco Banggoy International Airport, I assisted 5,000+ daily passengers as frontline support—resolving inquiries calmly, communicating across diverse backgrounds, and ensuring every traveler left with a smooth experience. I hold 6 TESDA National Certifications across Customer Service, Events Management, Front Office Operations, Tourism and Travel Services, and Visual Graphic Design—formally trained and nationally assessed in the skills I bring to every role. Curious enough to keep learning, dedicated enough to keep delivering—I'm currently exploring remote opportunities in Customer Success, Client Support, Operations, or Guest Experience where I can grow alongside a team that values both impact and people.
Education
Completed a hands-on diploma program covering the full spectrum of travel, tourism, hospitality, and business operations—with real-world training in customer service, front office management, events coordination, and visual design. Nationally assessed and certified by TESDA—the Philippines technical education and skills development authority— across six competency areas.
Graduated with practical skills in client communication, guest experience management, sales support, event coordination, travel services, and operational workflows—the same skills that CS, Sales Admin, Guest Experience, and Operations teams actively hire for today.
