Richard Byram

Customer-focused support and sales professional with experience in Microsoft technical support, e-commerce operations, and digital customer engagement. Skilled in written communication, resolving customer concerns, maintaining positive interactions, and supporting sales-oriented conversations. Adaptable, quick to learn, and comfortable working in fast-paced, target-driven environments.

Customer Engagement & Sales Representative (Digital Messaging) - Digital Customer Engagement

1 year 9 months

• Managed one-to-one customer conversations through messaging, maintaining a friendly, professional, and engaging tone.
• Identified customer interests and communicated relevant offers to support sales and customer retention.
• Responded promptly to inquiries, built rapport, and adapted communication to different customer needs.
• Balanced ongoing conversations and follow-ups while maintaining consistency and attention to detail.

Microsoft Technical Support Representative - VXI Global Holdings B.V. - Davao, Philippines

(2023-04 - 2023-12)

• Assisted customers with Microsoft products and services by diagnosing issues, explaining solutions, and providing step-by-step guidance.
• Communicated with customers to resolve technical concerns and support a positive user experience.

E-commerce / Dropshipping Virtual Assistant - Project Wi-Fi - Davao, Philippines

(2020-01 - 2022-02)

• Supported e-commerce operations involving transactions across Amazon and Walmart.
• Helped manage sales-related processes and transaction logistics to support smooth day-to-day operations.

Senior High School Graduate - HUMSS Strand - Maryknoll High School of Santo Tomas (2022 - 2023)